7 Japanese brands in top 10 of Consumer Reports reliability ranking

Article by Anita Panait, on October 31, 2013

Japanese brands still dominate the Consumer Reports Annual Auto Reliability rankings, with some gains posted by brands from Europe. Lexus, Toyota and Acura secured the top three spots in the 2013 rankings, with seven Japanese brands included in the top 10. Audi was fourth, Volvo was seventh and GMC was ninth. The rankings were presented by Jake Fisher, director of auto tester for Consumer Reports, at an Automotive Press Association event. Ford continued to languish near the bottom of the rankings. Of the 28 brands in the list, the Ford brand was 26th while the Lincoln was 27th – trading places from last year’s. Sitting at the nethermost of the ranking is BMW's Mini brand. According to Consumer Reports, complaints on Ford's electronic control system, MyFordTouch, were the main reason for the continued low results.

The Magazine noted that a significant number of respondents also complained about Ford’s EcoBoost engine. Fisher remarked that in Ford's product line, “new models replaced older, reliable ones," adding that the problems could be traced to the fact that the new vehicles have no carryover engines, transmissions or platforms.

Ford spokesman Mark Schirmer said the carmaker is working on the problems. He said that Ford continues to improve the infotainment systems and has cut complaints by nearly 50% since launch. Schirmer said that around 93% of Ford and Lincoln models come with MyFord Touch or Sync. Two Japanese brands who failed to retain their places in the ranking were Scion, which dropped from first in 2012 to 11th this year; and Nissan, which fell nine places to 22nd.

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