Alan Mulally, chief executive officer at Ford Motor Co., promises that the revamped MyFord Touch and Sync infotainment systems will have improvements and will be more reliable and simpler. He further stated that the company has been more stringent in its quality-control process in terms of developing the software.
That seems to avoid the glitches that have troubled the new technologies and adversely affected the position of Ford in reliability and quality studies. Mulally said that those who were considering a Ford but opted not to because they didn’t want to take MyFord Touch will probably “change their mind” if they see the upgraded system.
By next year, the company will be sending a flash drive used to install an upgrade to the owners of automobiles with MyLincoln Touch or MyFord Touch. This means that the owners can upgrade their system without going to a dealership.
Mulally commended MyFord Touch, MyLincoln Touch and Sync, adding that Ford will not delay with its plans to install the systems in its automobiles. The company intends to turn the systems into a standard on next-generation Lincolns, and to include them on 80 percent of Ford's range by 2014.
According to Mulally, they have not changed anything regarding their strategy on introducing the systems. MyFord Touch and Sync enable the driver to adjust the temperature, audio and other controls. They also allow mobile phone calls through voice commands or an 8-inch touch screen in the center console. Mulally strongly defended the systems, stating that they enhance safety by keeping drivers' "hands on the wheel and eyes on the road." [source: Autonews]