Alison Jones is Vw’s new Customer Quality Director in the UK

Article by Christian A., on May 14, 2012

Alison Jones has been promoted to the newly created role of Customer Quality Director on the Volkswagen Group UK Board of Management. Her most recent position was as Audi UK’s Head of Operations. Starting June 1, she will start to oversee the drive throughout the Group to boost the quality of customer experience at each aspect.

She will report directly to Volkswagen Group Managing Director Simon Thomas. As the Customer Quality Director, she will be supportive of all of Volkswagen Group UK’s sectors as she pursues optimal customer service standards while every brand still has front line responsibility for its customer base. Jones will then be based at its Milton Keynes headquarters.

With this role, she will also be responsible for the overall management of the Volkswagen Group Customer Service Centre in Leeds, as well as for the customer contact strategy of the group such as market research and customer insight. It will also implement a monthly review process that guarantees the alignment and engagement throughout the company.

Simon Thomas, the Managing Director of the Volkswagen Group, said that Jones faces the challenge of “giving greater strategic impetus” to its move to offer industry-leading customer service everywhere in the company.

He added that its future has to be based on a business model that makes the customer a priority and enhances its growth plans based on a strong foundation of new car purchase loyalty and service retention. He said that Jones has cultivated a broad experience and a full understanding of what its customers require after having served as the Head of Contact Strategy, Customer Service and Aftersales in Volkswagen and Head of Operations in Audi.

Topics: uk

If you liked the article, share on:

Comments

Recommended

Without a doubt, the SUV segment is getting increasingly more saturated. This month alone, we were greeted with city-oriented SUVs from the Kia Stonic to the Hyundai Kona, and now...
by - June 27, 2017
The Swedish moose test is known to have victimized many in the past, including the Toyota Hilux that massively failed. So knowing that many cars from trusted and leading automakers...
by - June 27, 2017
All-new BMW X3 (G01) just made its debut! The updated model has a familiar design, and slightly increased dimensions compared to its successful predecessors. For more cabin space, the wheelbase...
by - June 27, 2017
Polestar is notably known to be Volvo's internal performance specialists, and around last year Polestar revealed to the public that it will utilize electrification to further advance the power of...
by - June 26, 2017
Earlier this month, Porsche introduced to us the 911 Turbo S Exclusive Series. The car wore a Golden Yellow Metallic paint. The same time it was launched, the company said...
by - June 26, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries