Award-winning 500 and its TwinAir engine help Fiat improve customer satisfaction

Article by Christian Andrei, on June 3, 2011

Together with steady improvements in customer service, reliability and quality, Fiat’s 500 and its TwinAir engine have helped the company move upwards in the recent satisfaction survey from JD Power.

With an overall rank of No. 22, this is the highest that the company has reached in the survey since it started in 1994. This ranking is also the result of an ongoing project designed to move the company steadily up the satisfaction rankings.

Three years ago, Fiat ended in the 29th rank. Last year, it was in the 26th position. According to managing director Andrew Humberstone of the Fiat Group Automobiles UK, it is clear that a massive amount of work is still yet to be done, but some improvements are starting to show in the satisfaction rating.

He added that the steady improving results during the last two years will continue to be seen in future JD Power surveys. There are several factors that contributed to the company’s improved standing in this survey.

Fiat’s rise in this survey is attributed to Fiat’s range of cars that customers will want to have and to a major motivation to improve the service offered by the company’s network of dealers. In the survey’s City Car category, Fiat Panda finished 4th while Fiat 500 came in at 2nd place.

Topics: fiat

If you liked the article, share on:

Comments

Login or Create new account to add a comment!

Recommended

Hyundai is making the green vehicle race more competitive by offering three powertrain types -- pure electric (EV), hybrid (EV plus combustion engine) and plug-in hybrid (PHEV) – in one...
by - December 9, 2016
Although specs for the new Renault Megane had already surfaced several weeks ago, we didn’t know that the company has cooked up something new. Aside from the 200hp gasoline, Renault‘s...
by - December 9, 2016
For the first time in fifty-eight years, Infiniti registers its first US-Spec Q60 Coupe in Cuba. American products have not been allowed entry into Cuba for six decades. But it...
by - December 9, 2016
Chevrolet has already given out the pricing for some of its 2018 Equinox models. Not only will the new Equinox be available in both the US and Canada, it is...
by - December 9, 2016
Nearly all details have been set with regards to the upcoming market introduction of the new Jaguar I-Pace. Its production version was recently previewed at the 2016 Los Angeles Auto...
by - December 8, 2016
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries