Due to some error by the German carmaker BMW about two-thirds of those who bought the new Mini E EVs cannot charge their cars higher than the regular 110V household power outlet. Charging the Mini E's batteries this way can take up to 23 hours before it can be fully charged.
There are only 23 units delivered so far although BMW intends to complete the distribution of 300 Mini E cars by the end of this month.
The new owners paid a monthly lease of $850 for a car they thought could be fully charged in just four hours.
The company has acknowledged the error and they will not be charging the owners until the get their charging cables. However, some of the Mini E owners will be getting theirs in August. The cables have already been certified for use in Europe but it is still pending in the US.
Some in the industry are anxious that this might give EVs a bad image in the US. Pointing out that the success of electric vehicles at this initial stage is crucial to the whole movement.
On the other hand, Mini is pleased with how they handled the glitch and they believe that customers find their solution satisfactory enough. [via usatoday]