Consumer Reports bashes MyFord Touch system again

Article by Anita Panait, on August 24, 2012

Consumer Reports' online magazine again bombarded Ford Motor Co.’s MyFord Touch interactive infotainment system with heavy criticism. The latest tirade by the online magazine comes in the form of a blog titled "Why the MyFord Touch Control System Stinks," written by Eric Evarts, senior automotive editor at Consumer Reports.

In the blog, Evarts said they would not recommend MyFord Touch, even to its enemies, as it causes frustrations “on a daily basis.” Evarts wrote that the interiors of Ford Motor vehicles equipped with MyFord Touch or MyLincoln Touch are almost without conventional knobs or buttons. He said that instead of conventional buttons, the vehicles are filled with flush buttons, steering-wheel controls, a touch screen and voice commands to control navigation, entertainment and climate adjustment.

With regards to the harsh criticism on the interactive infotainment system, Evarts said that the magazine is making an effort to be more direct in its reviews. He noted that the MyFord Touch blog just happened to be "a very clear picture of something that is a real problem." Consumer Reports made a similar comment against MyFord Touch in 2011, even pulling its "recommended buy" status from the 2011 Edge crossover due to MyFord Touch.

Evarts quipped that if the blog was able to make consumers understand the system and start to favor vehicles that don't have MyFord Touch, and get Ford to change the system, then he is in “favour of that.” Evarts disclosed that Consumer Reports tested six cars with MyFord Touch and MyLincoln Touch, driving them for more than 20,000 miles so their engineers are accustomed to the system. Evarts noted that other touch-screen control systems, like Chrysler's, are less complex and work better.

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