Enterprise and Avis pledge to not sell or rent unrepaired recalled cars

Article by Anita Panait, on May 25, 2012

Car-rental firms Enterprise Rent-A-Car and Avis Budget Group Inc. disclosed today that they have made a pledge not to rent or sell recalled vehicles that have yet to be repaired. Their announcements are in response to a letter sent May 7, 2012 by U.S. Senator Barbara Boxer (D-Calif.) to the chief executives of their respective rental companies, including Dollar Thrifty, asking them to adopt the policy.

In the letter, Boxer noted that Hertz Global Holdings Inc. has already adopted such policy. Enterprise chief executive Andrew Taylor sent a reply letter to Boxer assuring that his company had a policy that disallows the rental or sale of recalled vehicles until the problem is given a remedy. 

Taylor remarked that in rare situations, Enterprise employs interim measures recommended by carmakers to temporarily fix a vehicle until they could avail of a permanent solution. One of such situations was when Toyota recommended that they remove floor mats that were blamed for interfering with accelerator pedals, which lead to recalls in 2010.

In his letter, Taylor pledged that his company will no longer employ interim measures, hoping the Boxer as well as other members of the US Congress pass a legislation that tackles the issue. Boxer’s letter to the rental companies as well as the proposed Safe Rental Car Act was prompted by the deaths of Raechel and Jacqueline Houck in a car accident in California in 2004.

Their deaths occurred when an unrepaired recalled vehicle they rented from Enterprise caught fire and smashed into a semi-truck. Taylor referred the accident in his letter, saying that Enterprise and the car-rental industry have been collaborating with carmakers to adopt formal procedures for dealing with recalls. [source: Autonews]

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