GM appoints Paul Copses as first U.S. vice president of Customer Experience

Article by Christian Andrei, on September 27, 2011

General Motors has named Paul Copses to be its U.S. vice president of customer experience starting Oct. 1. The 50-year-old company veteran takes on this new position, which is responsible for winning and retaining customers.

Copses is currently the director of customer care and aftersales at GM. He will be reporting to GM's North America president, Mark Reuss, who has made customer retention a priority. Copses is also tasked to give regular updates to GM CEO Dan Akerson.

Reuss said that Copses would serve as the “voice” of its customers and will seek to remove the obstacles that prevent GM and its dealers from reaching “higher levels of customer satisfaction."

GM said that Copses will make sure that the automaker is the leader in offering the best customer care in the U.S. Copses will be heading a group to form a new customer-relations strategy.

He will make sure that dealerships maintain GM's customer-care standards and he will manage the call centers, post-sale policies and other related areas. Copses began working for GM Canada in 1984 but since then, he has handled GM’s customer-service and aftersales operations in the Middle East, Latin America, Europe and Canada.

Topics: gm, united states

If you liked the article, share on:

Comments

Login or Create new account to add a comment!

Recommended

Nikola Motor’s hydrogen-powered semi-trailer truck is highly appealing with its many advancements but don’t expect it to arrive in the near future. In November 2016, Toyota announced the possibility of...
by - December 5, 2016
Usually, it is up to resourceful spy photographers to take clear pictures of vehicle prototypes, especially those that have aroused a lot of interest. The same is true for Project...
by - December 5, 2016
The much-anticipated debut of the new Wrangler will surely happen. As it approaches, we’ve gathered all the latest information released so far. Of course, most are expecting that the next...
by - December 5, 2016
Nissan has announced the pricing for its new commercial pickup line. So for those who have been waiting for Nissan’s official price list (plus a little more info), read on… ...
by - December 5, 2016
Sorry folks, the AMG-fied Mercedes-Benz X-Class will remain in the fantasy world. According to some news, the AMG big boss has finally spoken up about why an AMG X-Class is...
by - December 5, 2016
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries