GM halts sale of several 2013MY vehicles due to OnStar software glitch

Article by Christian A., on September 10, 2012

A software glitch that has an impact on the OnStar communication systems has prompted General Motors to halt the sales of several 2013 vehicles making up 60,000 vehicles. According to GM spokesman Alan Adler, GM will be repairing the problem on its dealerships. The models that are affected by this issue are the 2013 Chevrolet Cruze, Equinox and Volt; the Cadillac XTS and ATS; the Buick Verano and the GMC Terrain, as well as the 2012 Cadillac SRX.

Adler said that this may be completed in “days, maybe into next week.” He talked about the nature of this defect. Because of a software problem, OnStar's crash notification system is prevented from sending an alert to the OnStar call center in accidents that don’t set off an airbag deployment, like a rear-end collision.

He clarified that this glitch doesn’t affect the crash notification system worse accidents that trigger the airbags. This glitch also doesn’t stop airbags from deploying. The OnStar emergency button is unaffected and should like the driver to an emergency adviser as it typically does. GM has given the approval for these vehicles to go on sale after GM made the repairs via a software upgrade flashed remotely through the OnStar system.

Not all the affected vehicles will be fixed via this upgrade so the owners are advised to go to their dealerships so that they could be subjected to a manual upgrade.

Last Wednesday, GM sent a memo to dealers to order them to not deliver the vehicles until they get fixed. In this memo, GM said that the repairs will be accomplished by late September. The problem was found out by GM engineers during crash testing. GM claims to not know whether any customers were affected by this defect.

Topics: gm, onstar

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