GM halts sale of several 2013MY vehicles due to OnStar software glitch

Article by Christian A., on September 10, 2012

A software glitch that has an impact on the OnStar communication systems has prompted General Motors to halt the sales of several 2013 vehicles making up 60,000 vehicles. According to GM spokesman Alan Adler, GM will be repairing the problem on its dealerships. The models that are affected by this issue are the 2013 Chevrolet Cruze, Equinox and Volt; the Cadillac XTS and ATS; the Buick Verano and the GMC Terrain, as well as the 2012 Cadillac SRX.

Adler said that this may be completed in “days, maybe into next week.” He talked about the nature of this defect. Because of a software problem, OnStar's crash notification system is prevented from sending an alert to the OnStar call center in accidents that don’t set off an airbag deployment, like a rear-end collision.

He clarified that this glitch doesn’t affect the crash notification system worse accidents that trigger the airbags. This glitch also doesn’t stop airbags from deploying. The OnStar emergency button is unaffected and should like the driver to an emergency adviser as it typically does. GM has given the approval for these vehicles to go on sale after GM made the repairs via a software upgrade flashed remotely through the OnStar system.

Not all the affected vehicles will be fixed via this upgrade so the owners are advised to go to their dealerships so that they could be subjected to a manual upgrade.

Last Wednesday, GM sent a memo to dealers to order them to not deliver the vehicles until they get fixed. In this memo, GM said that the repairs will be accomplished by late September. The problem was found out by GM engineers during crash testing. GM claims to not know whether any customers were affected by this defect.

Topics: gm, onstar

If you liked the article, share on:

Pin It

Comments

Recommended

McLaren is said to be designing the next generation of Sports Series, which could include a V6 hybrid among its powertrain options. It was earlier reported that the British automaker...
by - March 24, 2017
To the proud owners and owner-to-be of the Porsche 991 Carrera GTS, there's good news for you all. German automobile manufacturer Porsche recently confirmed to the public that the Porsche...
by - March 23, 2017
McLaren diehards, this is the moment that you're all waiting for. The British automaker recently publicized the teaser outline of its new automobile that will hit the streets soon, dubbed...
by - March 23, 2017
PSA seems very confident about conquering the world. The purchase of Opel/Vauxhall for €2.2 billion ($2.3B) from General Motors makes PSA the second largest car company, just behind the Volkswagen...
by - March 23, 2017
Reporting for duty. It’s been a year since the Victoria Police was loaned a new Mercedes-AMG GLE 63 S Coupe. In those 12 months, the coupe served as the law...
by - March 23, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries