GM sets up new ordering system for parts of recalled vehicles

Article by Andrew Christian, on April 18, 2014

General Motors has set up a new parts ordering process that dealers said should speed shipment, ease repairs and get the job well done and right. Jim Paul, co-owner of Valley Automotive Group in Apple Valley, Minn., described the new system as very specific and very precise, adding that GM is shoring up the loose ends.

He, however, urged GM to ship them the parts need to fix faulty ignition switches in millions of recalled vehicles. GM has told its dealers in a Web conference call that April 16, they can order repair parts by submitting an affected customer’s vehicle identification number to GM’s order bank, dealers told Automotive News.

GM’s system will then recognize the dealers’ order as an ignition-switch repair, automatically giving it priority status. Dealers typically have to undergo a number of steps before they can have an order given a priority status. Dealers can submit up to 50 orders a day, they said. John Medved, chief executive of Medved Autoplex in Wheat Ridge, Colo.

Remarked that they usually order parts in bulk, not per vehicle. He quipped that GM may have taken more time, but for him, GM seemed to have thought out everything, “so the opportunity for a snafu will be minimal.” A GM spokesman wrote in an e-mail to Automotive News that the carmaker’s dealers have been doing a “great job taking care of customers” during the recall.

He said that GM held the conference call to thank its dealers to tell them that the carmaker expect parts availability to build continuously throughout the spring and summer.

GM told dealers during the call it would send another series of letters this week to more customers affected by the recalls, retailers who participated in the meeting said. They remarked that now that GM has set up the new parts-ordering process, it would be easier for their personnel and would save an incredible amount of time. [source: automotive news - sub. required]

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