GM to launch new vehicle-prognosis service via OnStar connection

Article by Andrew Christian, on January 6, 2015

General Motors plans to launch a new vehicle-prognosis service this year that provides OnStar subscribers feedback on their driving habits. GM also plans to launch another service in which some Chevrolet customers will be notified of potential trouble with their battery, fuel pump or other components.

The data collected by sensors in the vehicle will be streamed via OnStar's 4G LTE high-speed connection. According to GM, both services will be included for free for regular OnStar subscribers who opt in.

Alicia Boler-Davis, GM's senior vice president for global connected customer experience, said in a statement that only the carmaker offers the vehicle-prognostics service, which marks a new chapter in its pursuit to provide convenience and the best overall service in the auto industry.

Unveiled at the 2015 Consumer Electronics Show, the prognosis service initially will warn about a pending issue with the battery, starter motor and fuel pump -- before vehicle performance is affected. GM said more components will be included in the service in the future.

Users will receive notifications through email, text message, in-vehicle alerts or via the OnStar’s RemoteLink smartphone app. The service allows OnStar customers to enroll in a 90-day program to assess certain driving metrics, which results will be compared against an aggregate of other enrollees.

GM will launch the driver-feedback service this summer and will be available on selected 2016 Chevrolet Equinox, Tahoe, Suburban, Corvette, Silverado models. The services showcase the GM’s 4G service it rolled out in 2013.

While other carmakers provide 4G services via owners' smartphones, GM became the first one to offer it onboard.

Topics: gm, onstar

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