GM Web site for recalled vehicles now expanded to 20 models

Article by Christian Andrei, on August 21, 2014

The Web site set up by General Motors Co. for owners of vehicles recalled for faulty ignition switches -- gmignitionupdate.com -- now includes all 20 models involved. The site initially carried information for owners of the 2.59 million small cars -- including the Chevrolet Cobalt and the Saturn Ion -- that had defective ignition switches.

The glitch has been tied to at least 13 deaths. The Web site contains information for around 15 million owners of the 20 models – like the Chevrolet Malibu and Impala sedans and four Cadillac models -- that GM called back due to a potential ignition switch issue.

According to GM, it also mailed around 1.9 million letters from chief executive Mary Barra to owners of the initial set of 2.59 million vehicles. In the letter, Barra is urging car owners to bring their vehicles in for repairs.

GM spokesman Alan Adler disclosed that over 1 million letters went to vehicle owners who had not responded by ordering parts through the Web site or from dealers. He added that 875,000 letters were sent to owners who ordered parts but had yet to bring their cars to dealers for repairs.

By the weekend, the carmaker announced it had fixed around 800,000 of the 2.59 million vehicles in the initial set of recalls. According to Adler, the carmaker did not plan to expand the Web site to include every recall or all recalled vehicles, mainly because they failed to fit into a larger category.

He noted that the updated Web site and the letters were part of an effort to have vehicles with faulty ignition switches repaired. He remarked that on average, 80 percent of GM vehicle owners have their units fixed within a year after a recall is announced, and 85 percent after two years.

Topics: gm, recall

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