GM website for recalls was giving inaccurate information, NHTSA says

Article by Christian Andrei, on August 5, 2014

A Web site that General Motors set up to provide quick information on recalled cars and light trucks was found to have been giving inaccurate information, according to the United States Transportation Department. For instance, when a consumer enters vehicle identification number to determine whether their unit was subject to recall, some were erroneously told no, according to a statement by the National Highway Traffic Safety Administration.

An error caused that message for those units where recalls existed and parts weren't available. NHTSA has told consumers to check the Web site after 5:30 p.m. ET on August for accurate information.

According to GM, it is implemented necessary changes to the Web site and has urged those having questions to call its customer service line. GM’s current Web site currently does not comply with new NHTSA requirements that will take effect on Aug. 20, according to a report by The Detroit News.

NHTSA issued a regulation in August 2013 requiring major carmakers to provide an online tool that allows for searching recall information by Vehicle Identification Number. The tool should also disclose whether any recalls have not been completed.

The same information can be accessed from NHTSA at safercar.gov. The News reported that carmakers tried to postpone the rule by a few months, NJTSA formally rejected their appeal. GM has so far recalled nearly 29 million vehicles in North America this year.

It accelerated the rate of recalls as it faces multiple probes for its alleged delay in recalling 2.59 million small cars with faulty ignition switches. [source: automotive news - sub. required]

Topics: gm, nhtsa, recall

If you liked the article, share on:

Comments

Login or Create new account to add a comment!

Recommended

Nearly all details have been set with regards to the upcoming market introduction of the new Jaguar I-Pace. Its production version was recently previewed at the 2016 Los Angeles Auto...
by - December 8, 2016
WM Motor, a new China-based automaker, recently revealed its forthcoming lineup consisting of affordable electric vehicles. While there is a company is the U.S. that has the same name, they...
by - December 8, 2016
Even when Aston Martin has been mum about the upcoming AM-RB 001 hypercar, Marek Reichman at least has something new to say. In a recent interview with Australia’s Motoring, the...
by - December 8, 2016
The people at Mercedes-Benz are rejoicing. This is simply because for the first time since 1979, Mercedes-Benz has assembled 20,000 – and still counting – examples of the Mercedes-Benz G-Class....
by - December 8, 2016
When Donkervoort Automobielen BV unveiled its Donkervoort D8 GTO-RS limited edition in May 2016, customer interest has been so overwhelming that the Lelystad, Netherlands-based carmaker sold out this one-of-a-kind vehicle...
by - December 8, 2016
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries