GM website for recalls was giving inaccurate information, NHTSA says

Article by Andrew Christian, on August 5, 2014

A Web site that General Motors set up to provide quick information on recalled cars and light trucks was found to have been giving inaccurate information, according to the United States Transportation Department. For instance, when a consumer enters vehicle identification number to determine whether their unit was subject to recall, some were erroneously told no, according to a statement by the National Highway Traffic Safety Administration.

An error caused that message for those units where recalls existed and parts weren't available. NHTSA has told consumers to check the Web site after 5:30 p.m. ET on August for accurate information.

According to GM, it is implemented necessary changes to the Web site and has urged those having questions to call its customer service line. GM’s current Web site currently does not comply with new NHTSA requirements that will take effect on Aug. 20, according to a report by The Detroit News.

NHTSA issued a regulation in August 2013 requiring major carmakers to provide an online tool that allows for searching recall information by Vehicle Identification Number. The tool should also disclose whether any recalls have not been completed.

The same information can be accessed from NHTSA at safercar.gov. The News reported that carmakers tried to postpone the rule by a few months, NJTSA formally rejected their appeal. GM has so far recalled nearly 29 million vehicles in North America this year.

It accelerated the rate of recalls as it faces multiple probes for its alleged delay in recalling 2.59 million small cars with faulty ignition switches. [source: automotive news - sub. required]

Topics: gm, nhtsa, recall

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