Jaguar Land Rover North Am hires Duke Hale to handle customer service

Article by Anita Panait, on April 20, 2013

Duke Hale was hired by Jaguar Land Rover North America to help enhance its reputation for customer service, especially for the Land Rover brand. Jaguar Land Rover North America appointed Hale to a newly created position of vice president of customer service. He will oversee warranty, parts operations and owner relations.

Although Jaguar was ranked third among luxury brands in the 2013 J.D. Power and Associates U.S. Customer Service Index Study, the Land Rover has been the lowest-ranked luxury brand for three years. In 2013, the Land Rover was the only luxury brand out of 11 to be given a below average score in all five service categories surveyed by JD Power. 

Andy Goss, chief executive of Jaguar Land Rover North America, remarked that Hale is coming to the brand with years of experience and will be instrumental in helping the carmaker. Prior to coming to Jaguar Land Rover North America, Hale was a consultant to the auto industry. He also held various executive positions in other carmakers.

He was chief executive of Oklahoma Global Motors, a joint venture with Nanjing Automobile Group of China that tried but failed to bring the MG back to the United States. He was also the chief executive of Lotus Holding Inc., COO of Isuzu Motors America, vice president of sales for Mazda North American Operations and head of sales and marketing for Volvo Cars of North America.

Topics: jaguar, land rover

If you liked the article, share on:

Comments

Login or Create new account to add a comment!

Recommended

The renowned Shelby Super Snake is now 50 years old! As we greet the Super Snake a “happy birthday” or a “happy anniversary,” Shelby itself is celebrating half a century...
by - January 23, 2017
Nearly a year after the Subaru XV Concept was unveiled at the 2016 Geneva Motor Show in Switzerland, this SUV study is making its North American debut at the 2017...
by - January 23, 2017
It looks like Porsche will be very busy throughout 2017 as it prepares for the eventual launch of its two new models this year – the 2017 Porsche 911 GT3...
by - January 23, 2017
Volkswagen Group’s dieselgate saga continues, but it appears the German company would be able to get out of trouble, but it would not be unscathed. This development comes as Volkswagen...
by - January 22, 2017
When a car has been in the market for nearly six years, it loses some of its luster and its customers tend to go for the all-new model with a...
by - January 22, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries