The 2013 JD Power customer satisfaction survey has named Jaguar the best manufacturer in the United Kingdom. The 2013 JD Power customer satisfaction survey entailed the opinion of 16,000 car owners in the UK and covers 116 models between a year and three years old. Owners are asked to rank their vehicles on 66 criteria, which together will result to an overall score.
Points are given for areas that include reliability, performance, service and running costs. Jaguar’s ascent to the peak of the survey was mainly attributed to the scores received by its Jaguar XF model, which was third overall in the entire survey, earning "excellent" rating in every category. Jaguar FX owners praised its reliability, dealership service and servicing and repair work.
Jaguar is closely followed by Japanese carmakers Lexus and Honda. Lexus was rated highly for dealer service and reliability across its range, as the fourth placed overall Lexus RX grabbing the best large sports utility vehicle accolade. The Honda Jazz came in sixth overall, the highest among Honda models. Topping the vehicle standing are the Skoda Superband and Yeti.
Skoda, meanwhile, placed fourth overall in the manufacturer rankings. Languishing at the bottom of the survey is Chevrolet for the manufacturer rankings and the Chevrolet Spark for the vehicle category. The JD Power survey is compiled in conjunction with What Car? and measures vehicle ownership and customer satisfaction using on 66 parameters. The survey covers four main areas: vehicle appeal, quality & reliability, ownership costs and dealer service satisfaction.