J.D. Power study shows Lexus dealers as the best in customer satisfaction

Article by Christian Andrei, on August 26, 2010

It has been found out that Lexus dealers are the best in customer satisfaction according to a study on the 2009 Customer Service Index Study by J.D. Power and Associates. For the last two years Jaguar topped the list. The study was based on 106,059 respondents, both owners and lessees, of vehicles in the 2004 to 2008 model years.

Customer satisfaction has only increased slightly overall, with the most improvement exhibited by premium brands.

The study says that high CSI ratings, which are given based on a 1000 point scale, keep higher customer maintenance and repair funds.

Lexus got a rating of 835 followed by Jaguar which received a score of 810 this year and was winner in 2007 and 2008. BMW got third place from the previous 6th, while Cadillac went for fourth place against Acura by only one point.

Two non-premium brands, Buick and Saturn, came in at number eight and number nine respectively. Number six, seven and ten wend to Hummer, Land Rover and Lincoln correspondingly.

Many prestigious brands rated below the industry average of 761, such as Ford with a score of 757, Chrysler with 746, with Dodge gaining only 734 and Jeep with 727 in its divisions, Toyota got only 736 and Volkswagen with 725 points.

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