Mercedes-Benz dealers are 4th in JD Power satisfaction survey

Article by Anita Panait, on August 28, 2013

Mercedes-Benz Retailers have received the fourth spot in the annual J.D. Power Dealer Satisfaction Survey with What Car? Magazine. The survey is based on number criteria like value for money, efficiency of the booking process, overall staff helpfulness, quality of the facilities, and the quality of the work being carried out.

The survey involved over 13,500 interviews with owners of cars covering 27 different brands. At the end of the process, Mercedes-Benz managed to log an improvement in its scores compared to the 2012 survey. What Car? remarked that 2013 is another year of another impressive performance from Mercedes-Benz dealers, who customers said “excelled at making them feel valued and well cared for.”

Sally Jones, Director, Customer Services, Mercedes-Benz Cars, remarked that her team at Mercedes-Benz UK and the whole Retailer Network are proud of the results of the What Car? survey as well as of the dealers have shown in meeting the needs of customers.

Jones said they will strive hard to achieve “even higher score” in 2014. Mercedes-Benz did not only focused on the delivering quality service, but also on making the process of vehicle servicing easier and more convenient. The carmaker’s My Service banner allows customers to efficiently book their vehicle in at a Mercedes-Benz Retailer.

Responding to the survey results, Sally Jones, Director, Customer Services, Mercedes-Benz Cars said: ‘My team here at Mercedes-Benz UK and the whole Retailer Network are proud of these results and the progress they show in meeting the needs of our customers. We’ll continue to work hard to maintain - and build on – this result with the aim of achieving an even higher score next year.’ [source: Mercedes-Benz]

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