Mercedes-Benz Financial Services customers are now able to make payments and manage their accounts or even contact a dealer directly from their cars. How? Using the Mercedes-Benz mbrace2 in-car infotainment system. According to Mercedes-Benz, its customers are already using mobile devices in order to perform about 20 percent of their account-management activities.
Furthermore, Mercedes-Benz added that since it launched the mobile phone app back in 2009, customers have made more than $150 million in payments via mobile channels. Still, customers couldn’t access their accounts directly from their cars except using their cell phones… until now!
Michael Kanzleiter, senior manager for marketing at Mercedes-Benz Financial said that this is the third step as the manufacturer launched in-car access to its "My MBFS" app. In order to make driving safer, this feature is disabled when the car is moving.
Customers can even get a payoff quote. If so, dealerships are notified if one of their customers asks for a payoff quote. "We are connected from all of our Web services," Kanzleiter said. "If you request a payoff, this information goes to the relevant dealer."