NHTSA opens probe into Chrysler’s handling of steering issue recall

Article by Christian A., on October 29, 2014

The United States National Highway Traffic Safety Administration has launched a probe into Chrysler Group's handling of two recalls for possible steering problems in almost 1 million Dodge Ram pickups in the country. According to documents posted online, NHTSA is probing into delays in the availability of replacement parts in two recalls issued in 2013.

The NHTSA is also looking to "poor communications" by Chrysler with the agency. Chrysler, however, reiterated that NHTSA officials has been informed of the progress of the recalls, adding that is cooperating in the safety agency's "audit query" of the process.

Chrysler spokesman Eric Mayne said in an e-mailed statement to Reuters that the carmaker also advised its customers, adding that it has been replenishing its supply of replacement parts. Chrysler issued a three recalls in November 2013 that involves 1.2 million light- and heavy-duty Ram Pickup trucks to inspect them for a possible chassis defect that could cause problems with steering.

Steering tie rods –that might have been misaligned during assembly or service -- could fracture and have to be replaced. The agency launched an investigation into two of the recalls – covering nearly 972,000 of MY2003-2012 model years -- after receiving over 1,000 consumer complaints about delays in getting replacement parts.

On the other hand, this year’s edition of the annual quality survey by Consumer Reports has revealed that five of Fiat Chrysler’s brands were among the bottom seven after receiving the lowest ratings - Ram, Jeep, Dodge, Chrysler and Fiat.

Twenty-eight brands were included in the latest rankings. According to Jake Fisher, director of automotive testing at Consumer Reports, while the U-Connect infotainment system in Chrysler vehicles has improved, it and the carmakers powertrains still received poor ratings from readers.

If you liked the article, share on:

Comments

Recommended

Ever since the Regera premiered in 2016, Koenigsegg has been firm about increasing its coverage around the globe. Part of the idea was to ask its employees in Angelholm to...
by - February 21, 2017
There is no harm in admitting that both the conventional and the hybrid versions of the Lexus LC 500 are real stunners when it comes to its exterior styling. Even...
by - February 21, 2017
Jaguar is placing three new Ingenium engines on the F-Pace crossover, XF saloon and XE sedan for the 2018 model year. According to Jaguar’s recent announcement, the updates will also...
by - February 21, 2017
After Volkswagen snagged Toyota’s crown as the world’s best-selling automaker, there’s no stopping the Japanese manufacturer from dominating the hybrid arena. As of January 31st , Toyota’s increasing global unit...
by - February 21, 2017
There is no denying that the performance versions of the Jaguar F-Type and the Land Rover Range Rover are definitely hot – both in terms of looks and road dynamics....
by - February 21, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries