Nissan dealership refunding nearly $6,000 to a customer who disputed service contract

Article by Christian Andrei, on January 11, 2011

To resolve a complaint for overcharging on a new-car purchase, Nissan’s dealership in New York City has decided to refund almost $6,000 to this customer.

In a New York Times article that came out on Dec. 25, the customer George Karikulathileliyas revealed that he was overcharged and that after numerous attempts to the dealership, his concerns were not addressed.

The article quoted the customer to have claimed that he visited the store about 10 times and called 25 times.

The Japanese automaker interceded last week and Star Nissan of Queens, N.Y., has now agreed to mail the refund to Karikulathileliyas. According to the dealership's general manager, Gus Tsolkas, the store would have given the refund if its senior managers only knew about the complaint.

He explained that the dealership is refunding $5,995 for a disputed service contract, alarm system, tire-care warranty and alarm system on a 2009 Nissan Murano that Karikulathileliyas bought in August 2009.

The vehicle was priced at $32,900, and Karikulathileliyas had paid $36,400. The service contract cost $2,495 more, bringing the total Karikulathileliyas paid to $38,895. The dealership is owned by John Koufakis. [via autonews - sub. required]

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