Nissan dealership refunding nearly $6,000 to a customer who disputed service contract

Article by Christian Andrei, on January 11, 2011

To resolve a complaint for overcharging on a new-car purchase, Nissan’s dealership in New York City has decided to refund almost $6,000 to this customer.

In a New York Times article that came out on Dec. 25, the customer George Karikulathileliyas revealed that he was overcharged and that after numerous attempts to the dealership, his concerns were not addressed.

The article quoted the customer to have claimed that he visited the store about 10 times and called 25 times.

The Japanese automaker interceded last week and Star Nissan of Queens, N.Y., has now agreed to mail the refund to Karikulathileliyas. According to the dealership's general manager, Gus Tsolkas, the store would have given the refund if its senior managers only knew about the complaint.

He explained that the dealership is refunding $5,995 for a disputed service contract, alarm system, tire-care warranty and alarm system on a 2009 Nissan Murano that Karikulathileliyas bought in August 2009.

The vehicle was priced at $32,900, and Karikulathileliyas had paid $36,400. The service contract cost $2,495 more, bringing the total Karikulathileliyas paid to $38,895. The dealership is owned by John Koufakis. [via autonews - sub. required]

If you liked the article, share on:

Comments

Login or Create new account to add a comment!

Recommended

The Shooting Brake is probably the least rendered body shape in the automotive world. But it’s also the most sought after design among car nuts for its unique, old-fashioned charm....
by - January 23, 2017
Perhaps to make the upcoming Valentine’s day more special, Tinder dating app and Ford UK have cooked up a special blind date for all the single blokes and chicks in...
by - January 23, 2017
2017 is undeniably a very busy year for BMW. After introducing the new 4-Series, the German automaker has just released several new updates. In relation to this, BMW is also...
by - January 23, 2017
The renowned Shelby Super Snake is now 50 years old! As we greet the Super Snake a “happy birthday” or a “happy anniversary,” Shelby itself is celebrating half a century...
by - January 23, 2017
Nearly a year after the Subaru XV Concept was unveiled at the 2016 Geneva Motor Show in Switzerland, this SUV study is making its North American debut at the 2017...
by - January 23, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries