Nissan is pressing Jatco Ltd. to end the glitches on the continuously variable transmissions it supplies to the Japanese carmaker. This comes as Jatco’s CVTs supplied to Nissan have been plagued with some glitches that led to quality and customer satisfaction problems for the carmaker.
Nissan chief executive Carlos Ghosn earlier this year has pressed Jatco to explain how the affiliated transmission supplier could ensure customer satisfaction on any new technology it introduces. Ghosn remarked that his team will be watching Jatco more closely.
“Every time you launch a new CVT you always have some risks," Ghosn told Automotive News in an interview in Japan last month.
He remarked that that Nissan has installed a process in which before launching any new CVT, Jatco will face the Nissan executive committee to explain all the measures taken to ensure “there are no surprises."
In January 2014, Nissan will send Bill Krueger, its most senior North American manufacturing and supply chain executive, to Jatco. He will become the executive vice president responsible for the Americas and chairman of its operations in the US and Mexico. Another issue facing the CVTs is the perception of some Nissan owners about them.
According to Jatco CEO Takashi Hata, some owners don’t feel comfortable with the way Jatco's CVTs operate. Nissan's entire small-car strategy is based on Jatco's CVTs, with most Nissan vehicles having one.
Jatco's CVT innovations – both in friction reduction and operating efficiency -- have helped Nissan cars become top-ranked in their segments in terms of fuel economy. CVTs come as standard non-manual transmission for every car and crossover in the Nissan-brand line, save for the electric Leaf and the 370Z and GT-R sports cars. [source: Autoblog]