Nissan Juke owners receive a $400 check and an apology

Article by Christian Andrei, on May 18, 2011

Nissan Motor Co. made a printing mistake in its marketing material for the Juke related to the fuel tank capacity. It stated that the crossover's fuel tank contains 13.2 gallons (similar to the front-wheel-drive version) but the AWD version fuel tank could actually hold just 11.8 gallons. Nissan has informed affected Juke owners about the mistake, and gave an apology as well as a $400 check.

In the letter sent in early April, Nissan said that the company could purchase the Juke back from the owners, minus depreciation, or apply the repurchase value to the purchase of a new vehicle.

Kevin Martin, head of customer satisfaction, said that the vehicle was built correctly and that the company would want to demonstrate how important the customers’ satisfaction is to the company. Owners of the AWD Jukes could either cash the check or request for a new vehicle.

If they do cash the check but decide later to get a replacement, Nissan will only subtract $400 from the amount it will pay the owner for the Juke.

Nissan officials have been working on a campaign to boost Nissan’s customer satisfaction levels. In this letter, Martin also stated that it hopes that this move will strengthen their faith in the product.

Though created in London at the Nissan Design Europe facility, the Juke was polished even further at the Nissan Design Centre located in Japan. In addition to getting feedback from its European facility and with the main engineering being done in Japan, the actual Juke was manufactured at the company’s factory located is Sunderland, somewhere in the northeast region of England. In terms of design, it is easy to see that with the strong posture, higher ground clearance, and wide tires, and thick wheels, the bottom part of the Juke is without a doubt an SUV. The upper part however has the appearance of a sports car. The falling roofline is styled similar to a coupe, the side glass graphics are visor-like and slender, and it has a high waistline.

That it has a style like that of a coupe is highlighted by the fact that the handles in its rear doors have been concealed in the door’s frame. Chief Creative Officer Senior Vice President for Design Shiro Nakamura shared that the design exhibits hopefulness as it is able to mix in various design elements from two different genres in order to result in this small yet eye-catching Crossover. This is a Crossover that presents a highly unique style and confidence, he added.

In fact, he continued, these are the characteristics that the company also hopes customers of the Juke will have. Since the Juke is inspired by the B platform of the Renault Nissan Alliance, its wheelbase comes in at 2,530 mm. For those who decide to avail of the front-wheel drive variant, the front will be equipped with the MacPherson struts suspension system while the rear will have a torsion beam. For the four-wheel drive version meanwhile, it will be equipped with the multi-link suspension in the rear, the same system on the Qashqai. Nissan has long been known as one of the leaders when it comes to having an electronic all-wheel drive system.

Under this system, the company was able to develop the All-Mode 4x4-I which now includes torque vectoring technology. This not only helps with its agility but even lowers the understeer experienced especially when cornering. There is no question that with regards to the exterior, the Nissan Juke is indeed a sports car. This same theme is observed as well in the interior as the cabin is now more driver-focused. It is also dominated by the design of its center console, which is motivated by the fuel tank of a motorcycle. With the console finished in a high-gloss color, it gives this vehicle a sense of fun.

The hatch, which can only be opened in the rear, exhibits a practicality with the luggage areas being handy as it allows for hidden storage. Under the hood, the Juke is powered by powerful engines. For customers in the European market, sales of the Juke are expected to start late this year, though U.K. customers can expect theirs to start in October, and will come with the offer of three engines. Two of these will be 1.6-liter petrol engines with the third one a diesel unit.

All three however will comply with Euro 5 standards. The first engine is the MR16DDT or the direct injection turbo-charged 1.6-liter engine, considered as one of the most powerful in its segment, with output at (190PS) and peak torque at 240 Nm. The MR16DDT has the fuel economy expected from a small engine but since it mixes a turbocharger with that of direct injection, both the power and the response are similar to a 2.5-liter unit.

The second engine is known as the HR16DE, which offers low friction, lightweight, and is a 16-valve unit. Due to the use of the dual injection system, a finer metering of its fuel sprays is possible and this results in improved combustion with output at 86kW (117PS). The HR16DE was created using the brand’s HR-family. Finally, the third engine is the K9K common rail dCi 1.5-liter diesel engine having output of 81kW (110PS) with maximum torque of 240 Nm.

This means that driveability is outstanding with impressive fuel economy and reduced emissions. For the turbocharged petrol engines, it is paired with the six-speed manual transmission. For the all-wheel drive variant powered by this same engine, it will have the CVT transmission that has a manual six-speed mode. For the second petrol engine, it will be mated with either the upgraded XTRONIC CVT or the manual 5-speed transmission. The diesel engine on the other hand will be paired with the manual 6-speed transmission.

Topics: nissan, nissan juke

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