Saab owners in the U.S. and Canada don’t have to worry anymore about the warranty service coverage for their vehicles since an agreement has been entered between General Motors and Saab Automobile Parts North America. In a joint statement, the companies said that under the agreement, SPNA will offer warranty administration and related services for 2009 vehicles and prior Saab vehicles that continue to be covered under the limited warranty of GM.
In the statement, Tim Colbeck, CEO of Saab Automobile Parts North America, said that the deal with General Motors is a crucial step in the support for Saab owners located in North America and making sure that they get access to Saab Genuine Parts, service programs and technical support for the future years.
The companies said that Saab will deliver the services via its network of warranty service providers. They also said that the transition of warranty services from GM to SPNA started on Dec. 17. Those that are covered under the deal could bring their Saab vehicles to get worked on at any of SPNA's 179 warranty service providers. GM spokeswoman Pamela Flores said the company wants to prove how committed it is to its customers, who should have access to these services in a seamless manner.
In addition, the companies agreed to set up a North America Customer Assistance Center and a Technical Assistance Center. SPNA experts will manage this technical center to help warranty service providers with technical matters.
Earlier this month, the Swedish National Debt Office became the new owner of Saab Automobile Parts AB, a unit of Saab. In a Dec. 5 statement, Bo Lundgren, chief of the National Debt Office, said that Saab Automobile Parts is an independent and solid company that presently offers Swedish spare parts for Saab passenger cars. He also said that the Swedish government will be a stable owner that seeks to advance the development of this company further.