Sewells study shows Toyota, Lexus beat fleet managers’ expectations

Article by Christian Andrei, on December 21, 2011

Automotive research specialists Sewells' latest independent survey reveals that Lexus and Toyota are performing beyond the expectations of fleet managers in Britain's key areas. The 2011 Fleet Operator Attitude Survey also reveals that "service, maintenance and repair costs" as well as "quality and reliability" are the most important factors that fleet customers consider when choosing automobiles.

These are the areas that Toyota excels based on the survey. The automaker achieved the highest rating among "mainstream" manufacturers for SMR costs. It is also highly commended for the reliability and quality of its vehicles. Lexus, among the premium vehicle brands, was similarly ranked highest for SMR costs.

The results of the survey support the commitment of Toyota Lexus Fleet Services in meeting the priorities of customers as well as delivering a comprehensive model lineup that suit their needs. Ewan Shepherd, General Manager Toyota Lexus Fleet Services, commented that "it is great" that their efforts are being recognized by the industry's decision-makers.

He added that Fleet is now "a major focus for 2012 and beyond." He further stated that they will be "working hard" in the next few years to ensure that the Toyota and Lexus Fleet will satisfy the needs of customers -- delivering innovative new products and offering an all-round, value service to business users.

Topics: toyota, lexus

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