Toyota completes its $90-million training center in Japan

Article by Anita Panait, on July 24, 2013

Toyota Motor Corp. has completed the construction a $90-million training center in Japan that is aimed at boosting the skills of its after-sales service staff at dealerships around the world. The Tajimi Service Center is expected to train around 2,600 mechanics annually at first, and eventually 4,800 yearly. The Tajimi Service Center is part of Toyota's efforts to avert recalls like those in 2009 and 2010, when the carmaker moved to recall millions of units.

Toyota President Akio Toyoda remarked in a statement that customer service is essential to the company, thus they should increase the level of repair and maintenance skills, serve customers from their viewpoint, and communicate thoroughly. The Tajimi Service Center features a test course that simulates 13 driving conditions like bumpy roads, cobblestones and wet surfaces. The center will also conduct r&d in repair and maintenance technology.

Toyoda remarked to Yahoo Finance that no vehicle is used in the same way, adding that “all sorts of things happen” that cannot be anticipated during development. He also remarked that “it is impossible to build a vehicle that will never break down."

Although Toyota has another training center in Nisshin City, Japan, the Tajimi Service Center is one of the largest for any carmaker, according to Yahoo Finance. Toyota posted a 6-percent jump in sales in the United States in the first half of 2013 to 1.1 million vehicles. The carmaker also posted a 10-percent increase in US sales in June 2013 to 195,235 units.

Concerning the new facility, Toyoda said: "Customer service is essential to us. We must raise the level of our repair and maintenance skills, serve the customer from the customer's viewpoint, and communicate thoroughly so that we can provide service directly to the customer faster and more accurately. At the Tajimi Service Center, we can reproduce and confirm through genchi-genbutsu the usage environments of our customers and train after-sales service staff in a way best suited to every region around the world. Our aim is to build a global team of after-sales service staff to help realize a safer and more secure mobile society."

Topics: toyota, japan

If you liked the article, share on:


Login or Create new account to add a comment!


Many have been excited with the impending arrival of the next-generation Jeep Wrangler and the new 2019 Jeep Grand Wagoneer, which is slated to be the brand’s new range-topping model....
by - October 21, 2016
Chevrolet has taken the wraps off its new Chevrolet Colorado ZH2 at the fall meeting of the Association of the United States Army (AUSA). Tagged as the most extreme fuel-cell-powered...
by - October 21, 2016
Honda has unveiled the fifth generation of its hot-selling SUV – the 2017 Honda CR-V. The latest iteration of the CR-V should help it maintain its benchmark status in the...
by - October 21, 2016
Many are already expecting BMW to launch an ultra luxurious SUV that will serve at its new flagship by late 2018. Larger than the X5 and X6, the new X7...
by - October 21, 2016
Most of you may have heard or already have one of those autonomous home appliances doing the house chores. Thus, it’s not anymore unusual to see a car going places...
by - October 20, 2016