Toyota completes its $90-million training center in Japan

Article by Anita Panait, on July 24, 2013

Toyota Motor Corp. has completed the construction a $90-million training center in Japan that is aimed at boosting the skills of its after-sales service staff at dealerships around the world. The Tajimi Service Center is expected to train around 2,600 mechanics annually at first, and eventually 4,800 yearly. The Tajimi Service Center is part of Toyota's efforts to avert recalls like those in 2009 and 2010, when the carmaker moved to recall millions of units.

Toyota President Akio Toyoda remarked in a statement that customer service is essential to the company, thus they should increase the level of repair and maintenance skills, serve customers from their viewpoint, and communicate thoroughly. The Tajimi Service Center features a test course that simulates 13 driving conditions like bumpy roads, cobblestones and wet surfaces. The center will also conduct r&d in repair and maintenance technology.

Toyoda remarked to Yahoo Finance that no vehicle is used in the same way, adding that “all sorts of things happen” that cannot be anticipated during development. He also remarked that “it is impossible to build a vehicle that will never break down."

Although Toyota has another training center in Nisshin City, Japan, the Tajimi Service Center is one of the largest for any carmaker, according to Yahoo Finance. Toyota posted a 6-percent jump in sales in the United States in the first half of 2013 to 1.1 million vehicles. The carmaker also posted a 10-percent increase in US sales in June 2013 to 195,235 units.

Concerning the new facility, Toyoda said: "Customer service is essential to us. We must raise the level of our repair and maintenance skills, serve the customer from the customer's viewpoint, and communicate thoroughly so that we can provide service directly to the customer faster and more accurately. At the Tajimi Service Center, we can reproduce and confirm through genchi-genbutsu the usage environments of our customers and train after-sales service staff in a way best suited to every region around the world. Our aim is to build a global team of after-sales service staff to help realize a safer and more secure mobile society."

Topics: toyota, japan

If you liked the article, share on:

Comments

Recommended

Ever since the Regera premiered in 2016, Koenigsegg has been firm about increasing its coverage around the globe. Part of the idea was to ask its employees in Angelholm to...
by - February 21, 2017
There is no harm in admitting that both the conventional and the hybrid versions of the Lexus LC 500 are real stunners when it comes to its exterior styling. Even...
by - February 21, 2017
Jaguar is placing three new Ingenium engines on the F-Pace crossover, XF saloon and XE sedan for the 2018 model year. According to Jaguar’s recent announcement, the updates will also...
by - February 21, 2017
After Volkswagen snagged Toyota’s crown as the world’s best-selling automaker, there’s no stopping the Japanese manufacturer from dominating the hybrid arena. As of January 31st , Toyota’s increasing global unit...
by - February 21, 2017
There is no denying that the performance versions of the Jaguar F-Type and the Land Rover Range Rover are definitely hot – both in terms of looks and road dynamics....
by - February 21, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries