Toyota Motor Corp. has completed the construction a $90-million training center in Japan that is aimed at boosting the skills of its after-sales service staff at dealerships around the world. The Tajimi Service Center is expected to train around 2,600 mechanics annually at first, and eventually 4,800 yearly. The Tajimi Service Center is part of Toyota's efforts to avert recalls like those in 2009 and 2010, when the carmaker moved to recall millions of units.
Toyota President Akio Toyoda remarked in a statement that customer service is essential to the company, thus they should increase the level of repair and maintenance skills, serve customers from their viewpoint, and communicate thoroughly. The Tajimi Service Center features a test course that simulates 13 driving conditions like bumpy roads, cobblestones and wet surfaces. The center will also conduct r&d in repair and maintenance technology.
Toyoda remarked to Yahoo Finance that no vehicle is used in the same way, adding that “all sorts of things happen” that cannot be anticipated during development. He also remarked that “it is impossible to build a vehicle that will never break down."
Although Toyota has another training center in Nisshin City, Japan, the Tajimi Service Center is one of the largest for any carmaker, according to Yahoo Finance. Toyota posted a 6-percent jump in sales in the United States in the first half of 2013 to 1.1 million vehicles. The carmaker also posted a 10-percent increase in US sales in June 2013 to 195,235 units.
Concerning the new facility, Toyoda said: "Customer service is essential to us. We must raise the level of our repair and maintenance skills, serve the customer from the customer's viewpoint, and communicate thoroughly so that we can provide service directly to the customer faster and more accurately. At the Tajimi Service Center, we can reproduce and confirm through genchi-genbutsu the usage environments of our customers and train after-sales service staff in a way best suited to every region around the world. Our aim is to build a global team of after-sales service staff to help realize a safer and more secure mobile society."