Toyota dealers scrambling to respond the decision to recall 3.8 million cars

Article by Christian Andrei, on August 26, 2010

Toyota dealers were only told of the recall of 3.8 million vehicles after the public got wind of it first. That's certainly a recipe for confusion as retailers everywhere scrambled with responding to customers without having had the benefit of preparing for it first. The recall came about as a result of incidents of sudden acceleration the most gruesome of which was the crash two months ago that caused the deaths of an off-duty California Highway Patrol officer and his family.

Their ´09 Lexus ES 350, on loan from a local Lexus dealer, reached speeds of 120 mph (193 km/h) before going over a roadway barrier and into the upward slope of a riverbed. Toyota Motor Sales U.S.A. Inc. was late in informing the dealers given the severity of the situation, says Toyota spokesman Bryan Lyons.

Earl Stewart, owner of Earl Stewart Toyota of North Palm Bay, Fla., said that this situation is both confusing and embarrassing. Bob Moran, owner of Acton Toyota in Littleton, MA, laments the fact that the public got notified first and the dealers have to deal with ringing phones.

Toyota said that dealers will be trained and receive the necessary components to trim three-quarters of an inch off the accelerator pedals. Furthermore, dealers will receive instructions on how to reconfigure floors in the Toyota ´07-´10 Camry, ´05-´10 Avalon and ´07-'10 Lexus ES, says spokesman John Hanson. He noted that all models affected by the recall eventually will be eligible for footwell modifications.

If you liked the article, share on:


Login or Create new account to add a comment!


Say hello to the fastest accelerating production car in the world: the new 2017 Tesla Model S P100D. Powered by a 100 kWh battery, this new model basically outruns almost...
by - October 25, 2016
Ever heard of the “Lynk & Co” automotive brand? Well, it is highly likely people haven’t. This is practically because this is new brand created by the joint venture between...
by - October 25, 2016
Mitsubishi is now officially part of the Renault-Nissan alliance after Nissan took over the Japanese car company recently. We know a lot has been happening in the car industry, but...
by - October 24, 2016
Driving the newest 2017 BMW 5-Series (G30), Clive Owen (Closer, Children of Men) returns to his role as “The Driver”. In this latest installment, what initially starts as a simple...
by - October 24, 2016
Many had wished that a Lamborghini Huracán Superleggera would somehow make a surprise debut at the recently held Paris Motor Show. Sadly, not a single Lamborghini appeared anywhere in sight....
by - October 24, 2016