Toyota wants dealers to educate buyers on model features

Article by Christian A., on August 25, 2010

Toyota Motor Corp. is asking its dealerships to properly inform car owners about the model's features so that they don´t make the mistake of regarding them as safety defects. Toyota cited the many instances that owners have paid no attention to warnings not to stack floor mats beneath accelerator pedals.

Jim Lentz, president of Toyota's US unit, asserted that Toyota has discussed concerns about the risk of unintended acceleration with up to 7,000 owners in the months that followed massive recalls over floor mats that could slip, jamming accelerators, and for sticky gas pedals.

Lentz said that in many cases, people didn´t know how automatic cruise control worked, didn't realize that air-conditioners could boost engine revving or failed to remove extra mats.

He estimates that even now, about 15% of the vehicles that Toyota had checked had stacked multiple floor mats. He explained that Toyota had instructed customers to take the floor mat out six months ago but that many haven´t removed it.

It can be recalled that 11 months ago, an off-duty California Highway Patrol officer and his family died in August 2009 when his Lexus ES350 sedan sped out of control near San Diego.

Since then, Toyota has recalled more than 10.8 million autos worldwide. Investigations conducted by Toyota and the government have listed the culprit to be a gas pedal trapped by the floor mat.

This led to the release of a warning in September 2009 that owners remove driver's side mats. This entire ordeal  the recalls and four Congressional hearings -- has hurt Toyota's reputation as a leader in vehicle quality.

If you liked the article, share on:

Comments

Recommended

Are you a big fan of legendary boxer Mike Tyson, the former heavyweight world champion? Or are you a big fan of the iconic Ferrari F50? Either way, you will...
by - February 24, 2017
It seems that AM-RB 001 hypercar is not the only vehicle project that Aston Martin and Red Bull Racing has gone into. This time, don’t expect something as outlandish as...
by - February 24, 2017
The year 2018 marks the golden anniversary of Subaru of America. Of course, the company will celebrate 50 years of being at the helm of the brand’s crusade in North...
by - February 24, 2017
During car crashes and accidents, there are times that its occupants can’t get out easily. There are times when the only way to get out of that situation is to...
by - February 23, 2017
Could this be a special version of Ferrari’s much acclaimed LaFerrari? No matter how we look at it, the patent images for this sports car from Ferrari indicate its striking...
by - February 23, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries