Toyota working on U.S. overhauls to identify problems before they escalate

Article by Christian A., on August 25, 2010

After a series of recalls that left Toyota Motor Corp.'s reputation tarnished, the carmaker is now focused on putting systems in place to catch problems before they escalate. Toyota aims to streamline its methods to collect field complaints from customers. Toyota will form more teams of engineers who can get to trouble spots fast and eliminate brewing quality glitches.

At a press conference to announce the recall of 437,000 hybrids, Executive Vice President Shinichi Sasaki said that the company wants to advance "information gathering" much further and for it to be done speedier as well.

He divulged that Toyota is already working with information technology companies to develop a better U.S. database to register and share customer complaint information.

It will also put up at least five more regional technical analysis centers where Toyota engineers can trouble-shoot local problems as they arise. Since last fall, Toyota has recalled 8.5 million vehicles to address complaints about unintended acceleration and braking glitches.

The recall of hybrid cars has a goal of addressing complaints that the brakes in the Prius momentarily slip. Toyota has received a huge amount of criticism for dragging its feet on some of the recalls.

The company retorts that it would have acted sooner but lacked early tip-offs from the field that there was trouble.

Sasaki explained that the vast size of the US market makes it increasingly more challenging to manage and share customer complaints than in Japan. Sasaki added that Toyota requires a more advanced network for U.S. dealers to report complaints back to the company.

Topics: toyota, recall, hybrid

If you liked the article, share on:

Pin It

Comments

Recommended

South Korean car company SsangYong recently revealed sketches of their upcoming SUV. We’re not always impressed by Korean car designs, but this one looks quite promising. Yup, it is the...
by - March 26, 2017
Twenty-eight years after the company was first launched by Toyota, which was initially targeted to the United States market only, Lexus has already made its way to over 70 countries....
by - March 26, 2017
Last year was probably Porsche’s best year ever in terms of sales. Their factory in Stuttgart delivered 237,778 cars in total, which represents a six percent increase compared to the...
by - March 26, 2017
Lamborghini has disclosed that it is looking into the possibility of releasing electric vehicles. With the Volkswagen Group revealing that it will be releasing electric vehicles within several years, there...
by - March 25, 2017
Daimler AG, through its Smart division, has disclosed that its two electric models, the Smart ForTwo and the Smart ForFour are now open for orders in Germany. Official market launch...
by - March 25, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries