Volkswagen has sent an open letter to vehicle owners in Australia offering them with free inspections in response to growing concerns over potential gearbox issues that resulted to recalls in China and Japan. VW’s managing director in Australia to the Fairfax daily that the carmaker has ''issues" after car owners complained of transmission and engine failures that resulted to loss of power.
In the letter, White said VW continued "to stand by the quality of [its] cars and the integrity of [its] engineering excellence." VW is offering free inspections and setting up a hotline service for concerned owners.
In May 2013, Volkswagen recalled around 91,000 cars in Japan, due to potential gearbox problems that was also the cause of a recall in China. The carmaker blamed the problems to the hot and wet climate, the extreme stop-and-go traffic as well as to pollution at some Asian cities.
The Australian government is probing reports of power loss problems with cars built by Volkswagen amid a coronial inquiry into the death of a woman who died when her Volkswagen Golf was hit by a truck in 2011.
The Victoria state coroner is due to report in July. Newspapers in the country have reported receiving complaints from local VW vehicle owners who claimed that they experienced problems with their units.
VW had said that high-tech DSG automatic transmissions equipped in Australian cars are produced in Europe and do not require a vehicle recall. The Australian Competition and Consumer Commission (ACCC), which has the power to order a vehicle recall, said it would depend on the advice of Australia’s transport department, which is currently probing complaints from local Volkswagen owners. [source: automotive news - sub. required]