Alarming number of software complaints recorded for Tesla models

Article by Christian Andrei, on June 3, 2016

Technology is considered to be one of the greatest sources of power. The more advanced the technology is, the better chances of supremacy in the world market. Moreover, the more innovative and updated a certain kind of technology is, the more it attracts attention and profit.

However, if one fails to keep that technology well-maintained, the more chances there are that problems will soon arise which could end up with various consequences. As Spider Man’s uncle Ben once said, “With great power comes great responsibility” – that is why it takes a whole lot of responsibility (and energy) to keep all technological innovations in good working condition.

We are currently living in a fast-paced world where new technology is being developed every minute. It has even penetrated the automotive world which is now in a race to build the best cars with the best hi-tech features. Often, it takes multiple trials to perfect software applications and features. There are also a few unavoidable glitches that surface only after being distributed to its rightful owners.

The National Highway Traffic Safety Administration (NHTSA) has received 615 complaints in 2015 about malfunctioning software in cars, 202 of which were formal complaints. It is estimated that this year, there might be a rise in numbers especially because more vehicles are becoming more automated compared to previous years. Most of these complaints range from Bluetooth issues to electrical systems. There are also problems recorded on engine cooling.

These complaints are compiled by J.D. Power’s SafetyIQ program. Every issue is considered important especially in anticipating future recalls and for the development of long-term customer satisfaction, according to J.D. Power’s Vice President Renee Stephens. Through this, automakers can pinpoint the problems that concern their model lines and they’re able to address these issues as early as possible.

According to J.D. power, the brands that have received the least complaints are Chevrolet, Ram, Mazda, Toyota, GMC and Subaru. On the other hand, those that have the highest number of complaints are Smart, Tesla, Volvo, Jaguar and Land Rover. The last two automakers are currently starting to replace their old infotainment system which is a good thing because their latest adjustments might boot them out of this list. Volvo is also trying to work things out by making updates on their lineup.

As for Tesla, there have been issues attached to their newest models, the Tesla Model S and Model X. There have been recorded complaints that the Model S center screen would go blank while the screen would freeze in the Model X. Also, there have been instances when the retractable door handles on the Model S would fail to open, but that has already been addressed via the over-the-air programming update. On the Model X, there are also problems in opening and closing the doors; and there are instances when the driver is forced to hold the door closed while driving. These seem like minor issues for some but it is still a safety issue. We’re just hoping Tesla is already fixing these.

While there are some who think that these are just petty complaints, it is still noteworthy since it could still be a threat to the safety of the driver and passengers. It’s infinitely better to address even the smallest issues before things get worse.

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