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Which vehicle brand is the most appealing among customers in the United States? To answer that, a definite study has to be taken. Good thing is that for around 22 years, J.D. Power has been conducting its own study measuring emotional attachment and level of excitement that owners feel from their own new vehicles.
For this year, J.D. Power conducted the 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study. And among the 32 brands that were included in the survey, Porsche was considered as the most appealing. The 2017 APEAL Study measured the answers of nearly 70,000 buyers and lessees of new (2017 model year) vehicles surveyed after 90 days of ownership. The survey – conducted from February through May 2017 – considered 77 attributes, which are then combined into an overall APEAL index score as measured on a 1,000-point scale.
Porsche received the highest index score of 884 points, allowing it to dominate the survey for the 13th time in a row. Only 15 points behind is Genesis at 869 points. Rounding up the top 5 were the big three German luxury carmakers -- BMW (855), Audi (854) and Mercedes-Benz (851).Read the entire article Porsche is the most appealing brand in the US, says 2017 JD Power APEAL Study
J.D. Power has officially released the 2017 Vehicle Dependability Study, an annual list of the most dependable brands in the auto industry. Once again coming on top is Lexus, the luxury arm of Toyota. This will be the sixth straight year that Lexus has taken the top spot on this list. Following Lexus is Porsche, the same position it was in last year.
Rounding out the top 5 are Toyota, followed by Buick and the Mercedes-Benz. Making its way to the top 10 are Hyundai (6), BMW (7), and Jaguar (10). However, this meant that some of those in the top 10 last have dropped further like GMC (14) and Lincoln (12). Acura dropped below the 20 rank to number 23 with Ram experiencing the biggest drop and now at number 28.
This meant though that Toyota retains the lead, taking two of the top three spots. In addition, Toyota also managed to get 10 segment awards, the most number by far since the study was first done. Other awardees include GM with four, and Honda, Ford, Mercedes-Benz, and Volkswagen each getting one award.Read the entire article Lexus and Porsche are J.D. Power’s most dependable brands for 2017
Mercedes-Benz and Mini were once again regarded as the best brands in terms of sales satisfaction among consumers in the United States, according to the J.D. Power 2014 U.S. Sales Satisfaction Index Study. Among luxury brands, Mercedes received 761 points on the index, jumping 33 points from last year. It was followed by Infiniti placed second, which jumped fourth place from the 2013 index.
Last year’s luxury brand topper, Jaguar slid to third place, followed by Lexus and Porsche. Cadillac, BMW, Audi, Volvo, Lincoln, Land Rover and Acura gained points below luxury-segment’s average score. The average luxury-brand score surged 16 points from last year.
Among mass-market brands, Mini scored 9 more points to 727 to top the class for the fifth year in a row. Ranking just a point behind is Mini is Buick, which managed to improve by 32 points from 2013. This marks the second straight year that Buick ranked second in the index.Read the entire article Mercedes-Benz and MINI top JD Power 2014 US Sales Satisfaction Index
Six of the 21 vehicles recognized for superior seating in this year’s edition of J.D. Power’s annual Seat Quality and Satisfaction Study were from Toyota Motor Corp. Coming back to the list were the Toyota 4Runner and Lexus RX, joined by the Tacoma, Tundra and Sequoia. The seat quality study assesses seating for carmakers and their suppliers and identifies three vehicles in each of seven vehicle segments.
The three vehicles having the least problems per 100 vehicles were included in the individual segment list. The seats on the Tacoma and Tundra were supplied by Avanzar Interior Technologies Ltd., while seating in the Scion iQ were made by Toyota Boshoku Corp.
Seats in the iQ were recognized for excellent seating in the compact car segment. J.D. Power’s annual Seat Quality and Satisfaction Study had new-vehicle owners to rate the quality of their vehicle seats and seat belts by having them identify defects, malfunctions or design issues encountered during the first 90 days of ownership.Read the entire article Toyota has six vehicles in 2014 JD Power seat quality study
Porsche topped the 2014 J.D. Power's Initial Quality Study in the United States, marking its dominance of the rankings for the second straight year. The 2014 Initial Quality Study is derived from feedback from over 86,000 buyers and lessees of MY2014 vehicles after 90 days of ownership.
Quality scores in the study are established by the number of problems experienced per 100 vehicles – lower scores indicates higher quality.
According to the survey, Porsche had 74 problems per 100 vehicles, improving from 80 problems in 2013. Jaguar surged to second this year from ninth in 2013, with owners experiencing 87 problems per 100 vehicles, an improvement from 104 problems per 100 cars in 2013.Read the entire article Porsche tops 2014 J.D. Power’s Initial Quality Study
The Hyundai-Kia group dominated this year’s J.D. Power’s Initial Quality Study, after leading the auto industry in the United States in five segments. The leader last year, General Motors, led in six segments but fell to third place overall. Its wins include the Buick Encore, Chevrolet Malibu, Chevrolet Silverado HD, Chevrolet Suburban, GMC Terrain and GMC Yukon.
While the Hyundai and Kia marques ranked fourth and sixth among brands, respectively, the group as a whole was able to surpass Toyota Motor Corp., which score was affected by its Scion brand. The Hyundai brand hiked its score by 12 points, while Kia was still 106.
Grabbing the wins in the study for the Hyundai group were the Hyundai Accent, Elantra and Genesis as well as the Kia Cadenza and Sportage. The Ford brand was able to recover promptly to match the industry average.Read the entire article Hyundai-Kia group tops 2014 J.D. Power Initial Quality Study
J.D. Power is acquiring Korrelate, an analytics company providing data to ads agencies, media partners, advertisers, data syndicators and publishers who in turn analyzes online shopping behavior with purchase data.
J.D. Power said in a statement that by combining Korrelate’s distinct privacy-safe way of matching anonymous online behaviors with its Power Information Network (PIN) new- and used-vehicle retail sales data, the company will be able to spot which Web sites and ad campaigns shoppers “are exposed to before they buy their vehicle.” The company will be able to achieve a new level timeliness, depth as well as transparency in measuring the effectiveness of digital marketing.
According to J.D. Power, this new capability would allow it to help carmakers and dealers, as well as third-party automotive web sites and advertising agencies to accurately and quickly assess their web sites and online marketing efforts.Read the entire article J.D. Power boosts analytic prowess with Korrelate acquisition
Lexus’ five-year reign as the top ranked luxury brand in J.D. Power and Associates’ U.S. Customer Service Index Study has ended, with Cadillac taking the crown for this year. The survey gauges customer satisfaction with dealership service departments of respective brands. Lexus slid to No. 3 after being outscored by (872) and Audi (868).
Completing the top five luxury brands in the survey are Infiniti and Lincoln. Acura fell out of top five in 2013 and now ranked third from bottom, which is ruled by Volvo and Land Rover. On the other side of the survey, Buick came out on top of mainstream brands, scoring 835. It is followed by Volkswagen with score of 830.
GMC saw its score surge by 16 points, but it was not enough to stop its fall from first in 2013 to third this year. Completing the top 5 mainstream brands in the survey are Mini and Chevrolet. Still lurking at the bottom of this side of the poll are Dodge, Jeep and Ram, with the same spots as last year’s.Read the entire article Cadillac, Buick top 2014 JD Power Customer Service Index Study
Lexus is sitting atop J.D. Power's 2014 U.S. Vehicle Dependability Study for the third consecutive year. The Japanese luxury brand is followed by Mercedes-Benz, Cadillac, Acura and Buick. Buick was in the top 10 in 2013, but for this year managed to break into the top 5 along with Cadillac. Toyota, Porsche and Lincoln dropped from the top 5 this year.
Lurking at the bottom 5 of the list are Mini, Dodge, Land Rover, Jeep and Hyundai. J.D. Power's 2014 U.S. Vehicle Dependability Study was derived from October-December responses of 41,000 original owners of 2011 vehicles among 31 brands.
It looked at issues and problems experienced during the past 12 months. Dependability is gauged by the number of problems experienced per 100 vehicles – the lower the score, the higher the quality. Local brands continue to shrink the dependability gap that foreign brands have enjoyed for years.Read the entire article Lexus tops J.D. Power’s Dependability survey once again
Kia Motors Finance and Lincoln Automotive Financial Services were ranked the top lenders among mass market and luxury brands, respectively, according to J.D. Power's 2013 U.S. Consumer Financing Satisfaction Study. Among mass market brands, Kia Motors Finance scored 851 on a 1,000-point scale, closely followed by VW Credit, Hyundai Motor Finance and Ford Credit.
Among luxury brands, Lincoln Automotive Financial Services scored 875, followed by BMW Financial Services. Lincoln Automotive Financial Services was also the top-ranker in last year’s index.
The study also showed that captive finance companies outranked banks and independent finance companies in the overall rankings, although some of the biggest-volume lenders in the United States weren’t ranked due to small sample sizes. This year’s rankings combined loans and leases but kept luxury and mass-market brands separate.Read the entire article Kia and Lincoln financial units ranked highest in JD Power survey
Buyers of new-vehicle are more satisfied with the car-buying experience if a salesperson employs a tablet during a sales process, according to J.D. Power and Associates' Sales Satisfaction Index, which deals with customer satisfaction with the dealership sales experience. The index, which rates the sales experience on a 1,000-point scale, had salespeople using a tablet during the sales process scoring 844.
Salespeople using other sales methods scored 52 points less, at 792 points. According to Power, only 10 percent of salespeople use tablets during the sales process in 2013, from 7 percent in 2012. Tablets can be used to gather a customer’s personal information, demonstrate vehicle features and display financing information.
In a statement, J.D. Power Senior Director Chris Sutton said that while tablet usage has increased from 2012, dealers are “still missing an opportunity to improve their sales experience by providing shoppers with sales information on a single platform that allows them to easily browse options and features with immediate commentary from their salesperson." The index also found out that satisfaction is highest among buyers presented with payment options on a computer or tablet (833 points).Read the entire article Jaguar, MINI top J.D. Power 2013 Sales Satisfaction Index
A brand by GAC Motor scored above average in a recent quality survey by market-research firm JD Power & Associates. GAC Motor, which offerings vehicles under the brand Trumpchi, only logged 97 problems per 100 newly sold vehicles -- better than the average 119 problems per 100 newly sold units.
Trumpchi's score is also better than those of General Motors Co.'s Buick and Chevrolet, Ford, Nissan and Honda. A lower score in the survey points to higher quality, and a score over 100 indicates multiple problems per vehicle. Three more Chinese brands -- Venucia, Roewe and Luxgen -- also logged survey scores of above average. In 2012, no Chinese brands performed better than the industry average.
Venucia is a brand developed by a Chinese joint venture of Nissan for the local market. Roewe is a brand SAIC Motor Corp started with technologies it acquired British carmaker Rover.Read the entire article Chinese brand Trumpchi scored above average in JD power quality survey
Mercedes-Benz Retailers have received the fourth spot in the annual J.D. Power Dealer Satisfaction Survey with What Car? Magazine. The survey is based on number criteria like value for money, efficiency of the booking process, overall staff helpfulness, quality of the facilities, and the quality of the work being carried out.
The survey involved over 13,500 interviews with owners of cars covering 27 different brands. At the end of the process, Mercedes-Benz managed to log an improvement in its scores compared to the 2012 survey. What Car? remarked that 2013 is another year of another impressive performance from Mercedes-Benz dealers, who customers said “excelled at making them feel valued and well cared for.”
Sally Jones, Director, Customer Services, Mercedes-Benz Cars, remarked that her team at Mercedes-Benz UK and the whole Retailer Network are proud of the results of the What Car? survey as well as of the dealers have shown in meeting the needs of customers.Read the entire article Mercedes-Benz dealers are 4th in JD Power satisfaction survey
Porsche continues to be regarded by vehicle owners in the United States as the most satisfying 2013 brand, according to the Automotive Performance, Execution and Layout Study of J.D. Power and Associates. On the hand, the redesigned Land Rover Range Rover sports utility vehicle was regarded by vehicle owners as the most satisfying 2013 nameplate.
Porsche now leads the annual ranking for nine years in a row. The German luxury brand was followed by Audi, BMW and Land Rover. Lexus and Mercedes-Benz were tied for fifth, followed by Cadillac, Jaguar, Lincoln and Infiniti. Lurking at the bottom of the ranking were Smart, Mitsubishi, Subaru, Jeep and Toyota.
Power says the survey was overhauled for 2013 to better measure appeal of new cars and light trucks as well as to better track satisfaction with the latest technology and features. Consumers evaluated new vehicles in 10 key areas across 77 attributes -– including performance, content, design, layout and fuel economy -- after 90 days of ownership, and Power gave scores based on a 1,000-point scale.Read the entire article Porsche is most satisfying 2013 brand, says J.D. Power survey
Audi topped the premium brand ranking in J.D. Power and Associates' 2013 China Sales Satisfaction Index that was published last week. Audi got a score of 721, much higher than the premium market average of 665. Audi was also the only premium brand to have its results published in the survey.
The 2013 China Sales Satisfaction Index was based on surveys of 14,462 car owners who acquired vehicles from January to April 2013. The buyers were asked to rate their vehicle purchasing experience according to several factors like the delivery process, the initial contact, the deal, the dealership facility and the salesperson. The 47 mass-market brands and six luxury brands in the survey were rated separately since their buyers have different expectations.
On the other hand, topping the mass-market brand ranking in the index is Dongfeng Nissan, which scored 732 of maximum 1,000 points, compared to volume market average of 647. Dongfeng Nissan was followed by Beijing Hyundai with a score of 715. Dongfeng Citroen and Dongfeng Yueda Kia were tied at third with 703 each.Read the entire article Audi tops 2013 China Sales Satisfaction Index by J.D. Power
General Motors has topped the latest J.D. Power and Associates' Initial Quality Study, an annual survey that measures new-vehicle quality that is now on its 27th year. GM is the only carmaker that has less than one problem per car, as its all four brands averaged 98 problems per 100 vehicles surveyed. The US carmaker is followed by Toyota Motor Corp. and Honda Motor Co., both tied at second.
Each of the Japanese carmakers has 103 problems per 100 vehicles surveyed. GM has two brands -- GMC and Chevrolet -- barging into the top five of the latest J.D. Power and Associates' Initial Quality Study. Topping all brands is Porsche, followed by GMC, Lexus, Infiniti and Chevrolet. Among vehicles themselves, the Lexus LS sedan that was redesigned for 2013, considered as the most trouble-free vehicle with 59 problems per 100 vehicles surveyed.
David Sargent, vice president of the global automotive practice at J.D. Power and author of the study, remarked that GM has the best quality of any carmaker in the survey, noting that it is the first time the US firm made it to the top. He also noted that GMC and Chevrolet have never finished in the top five before. Settling at the bottom of the survey are Scion and Mitsubishi.Read the entire article General Motors tops 2013 Initial Quality Study of JD Power
The 2013 JD Power customer satisfaction survey has named Jaguar the best manufacturer in the United Kingdom. The 2013 JD Power customer satisfaction survey entailed the opinion of 16,000 car owners in the UK and covers 116 models between a year and three years old. Owners are asked to rank their vehicles on 66 criteria, which together will result to an overall score.
Points are given for areas that include reliability, performance, service and running costs. Jaguar’s ascent to the peak of the survey was mainly attributed to the scores received by its Jaguar XF model, which was third overall in the entire survey, earning "excellent" rating in every category. Jaguar FX owners praised its reliability, dealership service and servicing and repair work.
Jaguar is closely followed by Japanese carmakers Lexus and Honda. Lexus was rated highly for dealer service and reliability across its range, as the fourth placed overall Lexus RX grabbing the best large sports utility vehicle accolade. The Honda Jazz came in sixth overall, the highest among Honda models. Topping the vehicle standing are the Skoda Superband and Yeti.Read the entire article Jaguar named best carmaker in the UK in 2013 JD Power survey
Sales of plug-in electric and hybrid vehicles in the United States may be increasing, but they are not expected to gain real traction until carmakers reduce prices and show the economic benefits of using them, according to a study released Thursday by market researcher J.D. Power and Associates. Sales of plug-in vehicles – like the Chevrolet Volt and Nissan Leaf – increased to 37,361 units for the first ten months of the year. However, sales of plug-in vehicles only account for 0.3 percent of the overall auto industry sales.
There are reasons for this. In its inaugural Electric Vehicle Ownership Experience Study, J.D. Power said that one reason why these environment-friendly vehicles failed to attract more buyers is their high price premium: an all-electric vehicle fetches an average premium of $10,000 while a plug-in hybrid carries an average premium of $16,000. For instance, the standard 2013 Prius hybrid vehicle of Toyota Motor Corp. carries a starting price of $24,995, while its plug-in version has a price tag of $32,795.
The Volt, which is considered as the best-selling plug-in model in the US with cumulative sales of 19,309 so far, has a starting price $39,995, but could also be availed by customers through special lease rates. Neal Oddes, senior director of Power's green practice, remarked that there is still a division between the reality of the cost of an electric vehicle and the cost savings that consumers want to achieve.Read the entire article EV sales to remain the same unless prices are reduced, says J.D. Power
For the third straight year, Audi topped the J.D. Power's 2012 China Sales Satisfaction Index Study by scoring 898 points out of a possible 1,000 points. Audi is trailed by Dongfeng Nissan, a joint venture between Nissan Motor Co. and China's Dongfeng Motor Corp., with 897 points.
Rounding up the top three is Beijing Hyundai, a joint venture between Hyundai Motor Co. and China's Beijing Automotive Industry Holding Corp., after scoring 891 points. According to the study results J.D. Power released this month, all of the carmakers scoring above the industry average of 841 points are joint ventures of global brands or imported global brands.
Domestic carmakers, however, could only match the industry average at best, with Chery scoring 841 points. All other domestic brands scored below the industry average.Read the entire article Audi tops J.D. Power’s 2012 China Sales Satisfaction Index Study
Dealers are more satisfied with the lending services offered by BMW Financial Services than with those provided by Mercedes-Benz Financial Services, according to J.D. Power and Associates’ 2012 U.S. Dealer Financing Satisfaction Study. BMW Financial gained the top ranking in both the prime retail credit and retail leasing segments of the study while Mercedes-Benz Financial lorded over the floor-planning category of the study.
According to J.D. Power, dealer satisfaction with automotive lenders improved across all areas. Overall dealer satisfaction with prime retail credit lenders soared 23 index points from the 2011 survey to average 885 (out of 1,000 possible points) this year.
Dealer satisfaction with retail leasing, meanwhile jumped 14 points, to 891. Alphera Financial Services, a sister unit of BMW Financial that arranges loans for non-BMW cars, grabbed the second place in prime retail credit segment, followed by Mercedes-Benz Financial. In the retail leasing segment, Mercedes-Benz financial was No. 2, with Ford Credit sneaking at third place. In the 2011 version of the U.S. Dealer Financing Satisfaction Study, Mercedes and BMW tied for first in the prime retail credit segment. Mercedes, however, routed BMW in the retail leasing and floor-planning segments.Read the entire article BMW Financial grabs two top spots in 2012 JD Power Dealer Survey
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