unites states

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3 GM brands among the top 5 in US customer satisfaction survery

General Motors grabbed three of the five highest-scored mainstream brands in the US Customer Service Index Study conducted and released by J.D. Power and Associates. With a score 836 of the 1,000 possible, Buick managed to defend its crown as top mass-market brand. At close second is Mini with 834 points.

Completing the top five are Volkswagen, GMC and Chevrolet. Mike Battaglia, senior director of auto retail, told Automotive News in an interview that recalls were considered as repairs in the study. He noted that while recall visits surged for GM brands, dealers were able to actually manage that volume of recalls very well.

He added that if dealers failed to handle those recalls well, the GM brands “would have had a much more difficult time in CSI this year.” GM recalled 26.9 million vehicles in the United States last year, mostly over faulty ignition switches. The auto industry recalled over 60 million vehicles last year, almost double the previous record.

Read the entire article 3 GM brands among the top 5 in US customer satisfaction survery

Porsche wants to deliver more Macan crossovers to US dealerships

2015 is a very important year for the Macan in the United States and Porsche knows this very well. As a result, the German manufacturer plans to increase supplies of its new mid-sized crossover in order to make sure that customers don’t have to wait too long for the Macan.

According to Joe Lawrence, COO of Porsche Cars North America, the German company doesn’t want to lose the customers who want a Macan as they need to wait six moths or more since the vehicle went on sale last May.

Still, Joe Lawrence didn’t say how many Macan will reach the United States market in 2015, but we do know that 7,241 vehicles were sold during the seven months it was on sale last year. Lawrence also added that the Macan saw a strong demand worldwide and will also help Porsche to achieve its goal of selling 50,000 vehicles in the United States this year.

Read the entire article Porsche wants to deliver more Macan crossovers to US dealerships
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