Good news for current and future Audi owners, as taking your car to the dealership for its regular maintenance won’t mean that you have to take a day off from work anymore. The automaker has just launched a new 24/7 digital service station that they named the Audi Service Station. You are probably wondering how this works. Basically, customers will simply have to drop off their cars for service and pick them up anytime they are free.
Okay, that may not sound new to you as some automakers already provide after-hours drop off box for keys. Simultaneously, they accept payment over the phone and lock keys in the car when the service is done. So you can pick up your car as long as you have an extra key fob.
But with Audi’s Service Station, it is much more convenient. That is because the service station is not just about servicing the cars. It’s also perfect when you require a loaner car, or when you drop by the service station which has a long queue on your lunch break. How does it work? The new service center is like a huge vending machine or an ATM that acts like a computerized service advisor.
For customers, they simply have to input their basic information and deposit keys into the station. Same thing if you need a loaner vehicle, the station will assign a car and dispense the keys. One thing that customers will just have to do beforehand is to set an appointment, which they can do online or with a quick phone call.
After this step, Audi will take the cars for servicing and release the loaner vehicles. Customers will get notified through text message, and will be given a security code to use at the station once the work is done. To state the obvious, the next step will be for the customer to pick up their car at the station, after paying for it (if it was not under warranty). As for a loaner car, the station can facilitate the return, and this will be done anytime, day or night. Moreover, if you just need to rent a car for your weekend trip, the service station will take care of that too.
The main purpose of Audi’s Service Station is to save their customers’ time, while also saving time at the dealership. The convenience is an extra feature that raises its appeal exponentially. The automaker can also go full digital, but this will not help much in situations wherein the car is not repaired correctly, or if there is damage.
This is currently only available for Audi customers in Munich. About 30 new stations are expected to open at Germany dealerships. While we can’t confirm yet if this will expand globally, we’re hopeful.