Class suit vs Ford infotainment systems filed in California

Article by Anita Panait, on July 18, 2013

The Center for Defensive Driving filed a proposed class action lawsuit against Ford Motor Co., claiming that the MyFord Touch and MyLincoln Touch infotainment systems are defective. The lawsuit was filed in the United States District Court for the Central District of California by the CDD.

The complaint alleges that the infotainment system, which was tested in a 2013 Ford F-150 Lariat pickup leased by the CDD -- often freezes and fails to respond to voice and touch commands. It also alleges that the system has a poor connection with mobile phones and MP3 players.

The complaint alleges that the carmaker has knowledge of the defects but did not disclose them to potential customers. Ford has issued several technical service bulletins regarding system errors, and upgraded and extended the warranty on the system following complaints in 2012. Ford chief executive Alan Mulally acknowledged problems with the system in 2011, but remarked that customers would be satisfied after the upgrade.

In November 2012, Ford reported that the MyFord Touch system had 400 problems with for every 1,000 vehicles, according to Reuters. The report also said that Ford has vowed to resolve at least 40 of those problems by August. The proposed class action suit cites several NHTSA complaints regarding the defect.

It also points out that David Sargent, vice president of global vehicle research at J.D. Power and Associates, told The New York Times that the infotainment system was one of the main reasons for Ford's decline in the firm's rankings. Jason Zwieg, an attorney for Hagens Berman Sobol Shapiro LLP that is representing the CDD, said the lawsuit aims to seek damages related to the inconvenience of the product defects. [source: Reuters]

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