Class suit vs Ford infotainment systems filed in California

Article by Anita Panait, on July 18, 2013

The Center for Defensive Driving filed a proposed class action lawsuit against Ford Motor Co., claiming that the MyFord Touch and MyLincoln Touch infotainment systems are defective. The lawsuit was filed in the United States District Court for the Central District of California by the CDD.

The complaint alleges that the infotainment system, which was tested in a 2013 Ford F-150 Lariat pickup leased by the CDD -- often freezes and fails to respond to voice and touch commands. It also alleges that the system has a poor connection with mobile phones and MP3 players.

The complaint alleges that the carmaker has knowledge of the defects but did not disclose them to potential customers. Ford has issued several technical service bulletins regarding system errors, and upgraded and extended the warranty on the system following complaints in 2012. Ford chief executive Alan Mulally acknowledged problems with the system in 2011, but remarked that customers would be satisfied after the upgrade.

In November 2012, Ford reported that the MyFord Touch system had 400 problems with for every 1,000 vehicles, according to Reuters. The report also said that Ford has vowed to resolve at least 40 of those problems by August. The proposed class action suit cites several NHTSA complaints regarding the defect.

It also points out that David Sargent, vice president of global vehicle research at J.D. Power and Associates, told The New York Times that the infotainment system was one of the main reasons for Ford's decline in the firm's rankings. Jason Zwieg, an attorney for Hagens Berman Sobol Shapiro LLP that is representing the CDD, said the lawsuit aims to seek damages related to the inconvenience of the product defects. [source: Reuters]

If you liked the article, share on:

Comments

Recommended

November 17 is considered a very special day for Tesla, as this is the day that they revealed the highly anticipated Tesla Semi. But Elon Musk did not think the...
by - November 17, 2017
More details have emerged about the new sixth generation of the BMW M3 just as the German premium practically announced the end of the current-gen 3 Series with the unveiling...
by - November 17, 2017
All is set for Volkswagen’s plans to enter the electric vehicle game, as prompted by the so-called Dieselgate scandal. In fact, the German carmaker has already made a commitment to...
by - November 17, 2017
As BMW has already revealed, the next generation of the BMW M5 (F90) is a four-wheel drive high-performance sedan with overwhelming power output and torque at its disposal. However, it...
by - November 17, 2017
McLaren unveiled a one-off Gold - on - Black 720S at the 2017 Dubai Motor Show which will be on display throughout the entire stretch of this week’s event. The...
by - November 16, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries