European dealers losing sales due to Internet test-drive requests

Article by Christian A., on March 26, 2011

Sales opportunities are being missed by European carmakers and their dealers due to a "widespread" failure to act upon test-drive requests from Internet shoppers, according to a survey by European consultancy BearingPoint and Dutch customer relationship management company Multi-M/IT.

The survey found out that about 61% of Internet shoppers' requests for a test drive were not answered within four days and 45% of the shoppers were not contacted within 14 days.

In an interview with Automotive News Europe, James Rodger, automotive partner at BearingPoint, said that for the automakers to get through the lengthened period of weak consumer demand in Europe, they would have to quickly and efficiently respond to sales inquiries.

Rodger stated that not one of the brands included in the survey was able to address weaknesses in their lead management processes cited in earlier surveys. He said that this seems to be “an endemic issue for the automotive industry." Nineteen brands in seven European countries were studied.

Researchers attempted to create over 4,400 test-drive and brochure requests through car brand Web sites during November and December 2010. Rodger believes that responding quickly to requests for test-drives are essential because the ones asking for them are close to making a purchase.

The survey looked at traditional and emerging high volume markets and brands right across the price spectrum. The survey determined that 42% of brochure requests resulted in no material being received within seven days over the 44% posted in the previous year's survey. It also found out that 61% of those who asked for a test drive didn’t get a response within four days, compared with 63% last year.

Topics: europe, survey

If you liked the article, share on:

Comments

Recommended

What has BMW been up to lately? The company recently announced that they are currently focusing on electrification, and so far, their new architecture will enable “electrification of every model...
by - July 26, 2017
A couple of days ago, Ford came out with their pursuit-rated F-150 Police Responder, and we were quite impressed with what it has to offer. And we are pretty sure...
by - July 26, 2017
Aside from fronting Honda’s annual summer tour, pop rock band OneRepublic was also given an opportunity to customize a 2017 Honda Civic Type R. The car is a one-off and...
by - July 26, 2017
Everyone seems to know that the Alfa Romeo Giulia has been recently experiencing problems. Turns out, the blame goes to Giulia’s software. Reid Bigland, big time executive from Alfa Romeo...
by - July 26, 2017
Romanian automotive media publication cars.ro earlier said that the new Ford Fiesta will no longer be offered in the United States. Robert Stiller, Ford’s vehicle program manager for the B-segment,...
by - July 26, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries