GM halts sale of several 2013MY vehicles due to OnStar software glitch

Article by Christian A., on September 10, 2012

A software glitch that has an impact on the OnStar communication systems has prompted General Motors to halt the sales of several 2013 vehicles making up 60,000 vehicles. According to GM spokesman Alan Adler, GM will be repairing the problem on its dealerships. The models that are affected by this issue are the 2013 Chevrolet Cruze, Equinox and Volt; the Cadillac XTS and ATS; the Buick Verano and the GMC Terrain, as well as the 2012 Cadillac SRX.

Adler said that this may be completed in “days, maybe into next week.” He talked about the nature of this defect. Because of a software problem, OnStar's crash notification system is prevented from sending an alert to the OnStar call center in accidents that don’t set off an airbag deployment, like a rear-end collision.

He clarified that this glitch doesn’t affect the crash notification system worse accidents that trigger the airbags. This glitch also doesn’t stop airbags from deploying. The OnStar emergency button is unaffected and should like the driver to an emergency adviser as it typically does. GM has given the approval for these vehicles to go on sale after GM made the repairs via a software upgrade flashed remotely through the OnStar system.

Not all the affected vehicles will be fixed via this upgrade so the owners are advised to go to their dealerships so that they could be subjected to a manual upgrade.

Last Wednesday, GM sent a memo to dealers to order them to not deliver the vehicles until they get fixed. In this memo, GM said that the repairs will be accomplished by late September. The problem was found out by GM engineers during crash testing. GM claims to not know whether any customers were affected by this defect.

2013 Cadillac ATS represents a new interpretation of the luxury brand’s Art & Science design language. The premium carmaker specially adapted the brand’s signature styling cues for the ATS while further evolving its technological features and paying greater attention to detail.

As designed, the new 2013 ATS boasts of an imposing stance, as made possible by its wide front and rear tracks, as well as a long wheelbase that measures 109.3 inches (2,775 mm). This stance is further enhanced by the fact that the new ATS features short overhangs and wheel arches that seem to be hugging its 17-inch wheels and tires. The new ATS could also be availed with 18-inch rims.

Cadillac has determined that the 2013 ATS should be defined by bold vertical lighting elements. For instance, the car feature a new front signature lighting detail employing LED technology as well as door handles that light up. The new ATS also features technologically advanced active grille shutters that could close when the car reaches certain highway speeds, thereby reducing aerodynamic drag and improving fuel economy.

Technological elements – complemented by elegantly crafted materials -- are also found inside the cabin of the new ATS, allowing it to be a driver-centric vehicle. For instance, the shifter and the pedals are also designed and located ergonomically, helping the driver intuitively pilot the ATS with less effort. For those who are fond of high-load cornering, the new ATS could be availed with performance seats that feature power-adjustable bolsters for optimized lateral support.

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Topics: gm, onstar

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