GM website for recalls was giving inaccurate information, NHTSA says

Article by Christian A., on August 5, 2014

A Web site that General Motors set up to provide quick information on recalled cars and light trucks was found to have been giving inaccurate information, according to the United States Transportation Department. For instance, when a consumer enters vehicle identification number to determine whether their unit was subject to recall, some were erroneously told no, according to a statement by the National Highway Traffic Safety Administration.

An error caused that message for those units where recalls existed and parts weren't available. NHTSA has told consumers to check the Web site after 5:30 p.m. ET on August for accurate information.

According to GM, it is implemented necessary changes to the Web site and has urged those having questions to call its customer service line. GM’s current Web site currently does not comply with new NHTSA requirements that will take effect on Aug. 20, according to a report by The Detroit News.

NHTSA issued a regulation in August 2013 requiring major carmakers to provide an online tool that allows for searching recall information by Vehicle Identification Number. The tool should also disclose whether any recalls have not been completed.

The same information can be accessed from NHTSA at safercar.gov. The News reported that carmakers tried to postpone the rule by a few months, NJTSA formally rejected their appeal. GM has so far recalled nearly 29 million vehicles in North America this year.

It accelerated the rate of recalls as it faces multiple probes for its alleged delay in recalling 2.59 million small cars with faulty ignition switches. [source: automotive news - sub. required]

Topics: gm, nhtsa, recall

If you liked the article, share on:

Comments

Recommended

A lot of gearheads we know enjoy tweaking their cars to make them look and perform like the dream car they cannot afford. There is nothing wrong with that though....
by - September 25, 2017
Potential customers in Hamburg, Germany who want to a good look at one of Bugatti’s prized offerings could now do so at the French super sports car brand’s latest showroom...
by - September 25, 2017
According to Japanese website Car Sensor, Mazda recently claimed that they might borrow a platform from Toyota, which they will use for the next generation Mazda6, so this can be...
by - September 25, 2017
The Infiniti QX50 compact crossover has been in the market since 2014, and has not been given a facelift since then. After being in the market for almost four years,...
by - September 25, 2017
It has been two years since Fiat Chrysler Automobiles started courting suitors for a potential buyout. Naturally, two Chinese automakers namely Guangzhou Automobile Group and Great Wall Motor Company have...
by - September 24, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries