GM website for recalls was giving inaccurate information, NHTSA says

Article by Christian A., on August 5, 2014

A Web site that General Motors set up to provide quick information on recalled cars and light trucks was found to have been giving inaccurate information, according to the United States Transportation Department. For instance, when a consumer enters vehicle identification number to determine whether their unit was subject to recall, some were erroneously told no, according to a statement by the National Highway Traffic Safety Administration.

An error caused that message for those units where recalls existed and parts weren't available. NHTSA has told consumers to check the Web site after 5:30 p.m. ET on August for accurate information.

According to GM, it is implemented necessary changes to the Web site and has urged those having questions to call its customer service line. GM’s current Web site currently does not comply with new NHTSA requirements that will take effect on Aug. 20, according to a report by The Detroit News.

NHTSA issued a regulation in August 2013 requiring major carmakers to provide an online tool that allows for searching recall information by Vehicle Identification Number. The tool should also disclose whether any recalls have not been completed.

The same information can be accessed from NHTSA at safercar.gov. The News reported that carmakers tried to postpone the rule by a few months, NJTSA formally rejected their appeal. GM has so far recalled nearly 29 million vehicles in North America this year.

It accelerated the rate of recalls as it faces multiple probes for its alleged delay in recalling 2.59 million small cars with faulty ignition switches. [source: automotive news - sub. required]

Topics: gm, nhtsa, recall

If you liked the article, share on:

Comments

Recommended

To keep the Nissan Maxima interesting, the Japanese automaker gives the 2018 model year a number of small tweaks. Some of these include standard Android Auto, which is a new...
by - October 23, 2017
It looks as if Chevrolet has everything planned out in terms of production. Firstly, they have plans of introducing the Corvette ZR1 in a few months, which will then be...
by - October 23, 2017
While Tesla Motors continues to struggle with regards to the assembly of its much awaited Tesla Model 3, investment firm Oppenheimer & Co. is confident that its previous production estimates...
by - October 22, 2017
It seems that BMW’s high-performance division -- BMW M – still has not warmed up to front-wheel drive vehicles. So those who had been looking forward to BMW M vehicles...
by - October 22, 2017
Porsche already has the Performance Package for their range-topping Macan Turbo, which is currently available in some countries. Soon, this model will be dethroned by something even fancier by the...
by - October 22, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries