GM website for recalls was giving inaccurate information, NHTSA says

Article by Christian A., on August 5, 2014

A Web site that General Motors set up to provide quick information on recalled cars and light trucks was found to have been giving inaccurate information, according to the United States Transportation Department. For instance, when a consumer enters vehicle identification number to determine whether their unit was subject to recall, some were erroneously told no, according to a statement by the National Highway Traffic Safety Administration.

An error caused that message for those units where recalls existed and parts weren't available. NHTSA has told consumers to check the Web site after 5:30 p.m. ET on August for accurate information.

According to GM, it is implemented necessary changes to the Web site and has urged those having questions to call its customer service line. GM’s current Web site currently does not comply with new NHTSA requirements that will take effect on Aug. 20, according to a report by The Detroit News.

NHTSA issued a regulation in August 2013 requiring major carmakers to provide an online tool that allows for searching recall information by Vehicle Identification Number. The tool should also disclose whether any recalls have not been completed.

The same information can be accessed from NHTSA at safercar.gov. The News reported that carmakers tried to postpone the rule by a few months, NJTSA formally rejected their appeal. GM has so far recalled nearly 29 million vehicles in North America this year.

It accelerated the rate of recalls as it faces multiple probes for its alleged delay in recalling 2.59 million small cars with faulty ignition switches. [source: automotive news - sub. required]

If you liked the article, share on:

Topics: gm, nhtsa, recall

Comments

Recommended

If there is one thing that Pagani Automobili and Fiat have in common, it is the fact that they are Italian companies that build and assemble vehicles. There is currently...
by - December 15, 2017
It’s Star Wars fever once again, and the second installation of the trilogy sequel -- “Star Wars: The Last Jedi” -- is finally hitting theaters. Avid fans of the franchise...
by - December 15, 2017
Audi Sport is known for creating high performance versions of some Audi vehicles, with a focus on higher levels of sportiness. So far, its high-performance creations are all powered by...
by - December 14, 2017
As soon as Toyota trademarked the names “LC F” and “Lexus LC F” at the European Union Intellectual Property Office, speculations have emerged that there could actually be a hardcore...
by - December 14, 2017
Mercedes-Benz has a completely new infotainment system that will make its debut as early as 2018. Details are scarce so far, but Mercedes is expected fill in the needed information...
by - December 14, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries