Jenson Button and Lewis Hamilton join Ron Dennis and guests at McLaren London

Article by Christian A., on June 22, 2011

McLaren Automotive celebrates the June 21 opening of its first dedicated McLaren retailer, which is called McLaren London, located at One Hyde Park, Knightsbridge. By the end of 2011, the company will have 35 bespoke retailers in 19 countries around the globe.

The company has carefully selected all of these to provide the best in customer service and sales for a range of high-performance sports vehicle units, starting with the ground-breaking McLaren MP4-12C.

The star-studded opening celebration of McLaren London was hosted by Vodafone McLaren Mercedes drivers, Lewis Hamilton and Jenson Button, as well as McLaren Group and McLaren Automotive Executive Chairman, Ron Dennis.

The event celebrated ‘Defining Moments in Time’, recognizing the launch of the international network of McLaren vehicle retailers, and the launch of the first "pure" McLaren sports vehicle.

In addition, the event presented past McLaren track successes with iconic trophies and two of the race-winning Formula 1 cars of Lewis Hamilton. According to Ron Dennis, they are "fiercely proud" of the McLaren brand.

He added that he looks forward to delivering great vehicles to their retailers, knowing that they all share a common objective, which is to be driven to succeed and to be the best at everything that they do.

The new and advanced McLaren MP4-12C is expected to be the first from the McLaren Automotive collection of high-efficient and high-performance sports cars based with a carbon-fiber base. In particular, it is expected to meet head-on many of premium performance cars from its rivals out there as it offers more power and is better in terms of fuel efficiency, lighter, and more exclusive.

The first unit of the MP4-12C is expected to come off the McLaren Production Centre’s production line by mid-July with the first batch to be delivered to the European market on the weeks following that. This is possible as some units are in fact already on McLaren Technology Centre’s production line. The MTC is located in Woking England and beside it is the new £40m facility called the McLaren Production Centre, where the future sports car will be built as well. It is estimated that 1,000 units will be hand-built at the MPC with the aim of a worldwide distribution especially on the first full year.

After that, the company hopes that its production yearly will reach 4,000 McLarens particularly once the model line-up is completed towards the middle of the decade. The company will also be offering this model at its flagship showroom which is in one of the most celebrated location at the One Hyde Park: The Residences at Mandarin Oriental.

Meanwhile, Jardine Motors Group was chosen to be part of the company’s retailer network and was chosen as they were able to show an excellent track record when it comes to delivering outstanding customer service and better aftersales support. The company has long displayed its commitment when it comes to giving customers a great experience regardless of where they are.

One way that McLaren Automotive does that is to make sure that repair is both efficient and fast through what they call as the pit-stop service. Unlike other automakers on the market, McLaren guarantees that the retailers belonging to its network always have on hand a spare of the MP4-12C’s each and every part.

Once the London showroom is officially launched, McLaren will open two additional retailers in the U.K. market. The first will be launched on June 30 and will be managed by Sytner Group in Manchester.

The other is scheduled for a July 5 launch and is in Birmingham under Rybrook Motor Holdings. The company reveals that 32 other locations will be opened around the world and they will start operations towards the end of the year. It will start in July and go all the way through summer in countries like Belgium, Italy, France, Spain, Germany, and Switzerland.

Press Release


Jenson Button and Lewis Hamilton join Ron Dennis and guests at McLaren London for the launch of McLaren’s retail network

First McLaren showroom opens at One Hyde Park, Knightsbridge
Star-studded opening event hosted by McLaren Group, Executive Chairman, Ron Dennis, Formula 1 world champions, Jenson Button and Lewis Hamilton, and guests from the worlds of sport, entertainment and business
New short film covering the landmark event at
Flagship showroom opening marks the launch of a McLaren global retail network of 35 locations in 19 countries
Bespoke McLaren showrooms and high-tech aftersales centres offer luxury sales environment and innovative service standards
Retailers appointed in Germany, Japan and Singapore complete first phase of global network development as phase two looks ahead to 2012
McLaren London, 21 June 2011: McLaren Automotive opened the doors to its first dedicated McLaren retailer, McLaren London, with a star-studded celebration at its One Hyde Park, Knightsbridge location on June 21. By the end of 2011, McLaren will have 35 bespoke retailers in 19 countries worldwide. All have been carefully selected by McLaren to offer the best in customer sales and service for a range of high-performance sports cars, beginning with the ground-breaking McLaren MP4-12C.

The opening, hosted by Vodafone McLaren Mercedes drivers, Jenson Button and Lewis Hamilton, and McLaren Group and McLaren Automotive Executive Chairman, Ron Dennis, celebrated ‘Defining Moments in Time’. Recognising the launch of the global network of McLaren car retailers, and the arrival of the first ‘pure’ McLaren sports car, the event also presented past McLaren track successes with iconic trophies and two of Lewis Hamilton’s race-winning Formula 1 cars.

Ron Dennis said: “We are fiercely proud of the McLaren brand and I am personally proud that we are welcoming into the McLaren family some of the world’s best car retailers, many of whom are with us tonight. I look forward to delivering great cars to them, as I know we share a common objective: we are driven to succeed and we try to be the best at everything that we do.

“Jenson, Lewis, our hosts, and many of our guests represent tonight a group of people who share a particular value: that is that somewhere along our careers and lives we have experienced an iconic, or defining moment. Tonight is that moment for McLaren Automotive,” Dennis concluded.

McLaren has invested nearly £800m since 2005 to establish itself as the world’s newest sports car company. That investment has focused on the development of a range of innovative, technologically ground-breaking, and bespoke high-performance sports cars, as well as the construction of a brand new manufacturing facility (the McLaren Production Centre - MPC) at the company’s headquarters.

This solid foundation requires similar commitment to the McLaren brand from retailers in order to turn McLaren’s dream into reality; the launch of McLaren London, to be operated by the Jardine Motors Group, marks that commitment as the first of 35 retailers that will supply and service McLaren customers in all major global markets.

McLaren anticipates expanding its global retail network to around 70 locations by the middle of the decade when the full range of cars is under production at the MPC in Woking, England: as the MP4-12C goes on sale, three further models or derivatives are currently already under development.

The McLaren network will be small in number compared to other premium brands, driving McLaren’s partners to ensure a high-value is placed on McLaren customers. McLaren’s strategy is to support its retailers in servicing customers to a high level by keeping volumes low and business profitable, rather than stretching retailers through high volumes and too many locations.

The initial 35 strong retail network was recently completed with the confirmation of McLaren retailers in Frankfurt, Munich, Osaka, Singapore and Tokyo whilst attention now moves on to securing up to six more retailers in 2012. Markets that McLaren is considering include China, Russia and Scandinavia. The company’s first ‘pure’ McLaren sports car is experiencing high demand with over 18 months of production currently accounted for.

McLaren’s 2011 global retail network:

Europe: UK (Birmingham, London, Manchester); Germany (Düsseldorf, Hamburg, Frankfurt, Munich); Benelux (Brussels); France (Monaco, Paris); Italy (Milan); Spain (Madrid), Switzerland (Zürich). North America: Canada (Toronto); USA (Chicago, Dallas, Los Angeles, New York, Miami, Newport Beach, Philadelphia, San Francisco, Tampa). Middle East / Africa: UAE (Abu Dhabi, Dubai); Qatar; Saudi Arabia (Jeddah); Bahrain; South Africa (Johannesburg). Asia Pacific: Hong Kong; Singapore; Australia (Sydney); Japan (Osaka, Tokyo)

McLaren launches in Europe

The flagship McLaren showroom is located at London’s newest and most prestigious address – One Hyde Park: The Residences at Mandarin Oriental. As with every retailer in the new McLaren Automotive network, Jardine Motors Group has been selected for their ability to demonstrate an outstanding track record in offering excellent customer service and aftersales support.

McLaren Automotive is committed to ensuring the experience customers have with their dealers in every market is as revolutionary as the MP4-12C sports car itself. For example, unlike any other automotive manufacturer, McLaren is stocking its retail network with a spare of every serviceable part for the MP4-12C: what McLaren calls its ‘pit-stop’ service concept that ensures fast and efficient repair.

Following the London launch, two more McLaren retailers for the UK will open: Manchester (Sytner Group) on June 30, and Birmingham (Rybrook Motor Holdings) on July 5. The remaining 32 sites in the global network will be operational by the end of this year, beginning in July and through the summer with the European network in Belgium, France, Germany, Italy, Spain, and Switzerland.

The McLaren MP4-12C

The innovative new MP4-12C will be the first in a range of high-performance, highly efficient, carbon-fibre based sports cars from McLaren Automotive. The 12C will take on the world’s best premium performance cars and is lighter, more powerful, more fuel efficient and more exclusive than its key competition.

McLaren Production Centre

All future McLaren sports cars will be built in the new £40m McLaren Production Centre (MPC), situated adjacent to the stunning McLaren Technology Centre (MTC) in Woking, England. Up to 1,000 cars will be hand-built at MPC for worldwide distribution in the car’s first full year, with an annual production run of approximately 4,000 McLarens per year when the model line-up is complete by the middle of the decade.

The first 12C is due off the MPC production line in mid-July, with the first 12C’s for delivery to the European network over the coming weeks having been produced on the existing production line at the MTC.

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