New warranty on Ford Genuine and Motorcraft service parts launched

Article by Anita Panait, on November 6, 2013

Ford Motor Co. has launched a new warranty on Ford Genuine and Motorcraft service parts for unlimited mileage for 24 months from time of purchase or installation. Frederiek Toney, vice president at Ford Motor Co. and president at Ford Customer Service, remarked that if a part fails, their new warranty demonstrates their commitment to quality and their customers, as well as their intent to “provide greater peace of mind and an improved ownership experience.”

He noted that Ford Genuine and Motorcraft replacement parts are approved by Ford engineering.  The warranty also called for Ford to reimburse fleets and independent repair facilities up to $150 in labor coverage. The carmaker also continues a “No Commercial Exceptions” policy as a commitment to fleet customers.

Ford’s part warranty provides customers towing reimbursement for repairs made at any Ford or Lincoln dealership. The warranty would cover all repair cost, labor and towing if a service part acquired under the new warranty fails and the repair is done at a Ford or Lincoln dealership.

The warranty would also reimburse up to $150 in labor, except for the towing, if the repair was done at an independent installer or fleet facility. For customers who chose to install a part themselves, the warranty covers the cost of a replacement part for 24 months and unlimited miles, but his own labor is reimbursable since it only covers repairs done in a fleet or installer facility. [source: Ford]

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