Toyota will pay dealers in order to help them cope with the growing recall crisis

Article by Christian A., on August 25, 2010

To alleviate some of the sting that Toyota dealers might be feeling, the carmaker is giving them some cash depending on the number of Toyota and Scion vehicles the dealership sold last year. The checks are said to range from $7,500 to $75,000. Those who sold 4,000 or more new vehicles last year will receive $75,000.

Toyota is hoping that the dealers will utilize the cash for goodwill gestures toward customers affected by the unintended-acceleration recall. In an e-mail sent to dealers dated Feb. 2, Toyota Division General Manager Bob Carter said the company still has "full confidence and trust" in the dealers being able to take care of Toyota owners.

Carter emphasized that this is where the company wants to help. Carter announced that within the next few days, each dealer will get a check (with absolutely no strings attached). Toyota only asks that they "do the right thing" for Toyota customers.

Among the actions that US dealers have made during the recall are: extending service hours, adding greeters to their service drives, dedicating body shop capacity to expedite repairs, providing carwashes, increasing owner communication and providing complimentary maintenance service.

Carter also wrote that dealers are best able to identify the most effective actions to take in order to restore the confidence and trust that customers have in them.

Topics: toyota, recall

If you liked the article, share on:

Comments

Recommended

Recently, Autocar revealed that a Ferrari SUV is on the way, after the company continuously denied that they will not build one. And unlike the usual crossover styling, Ferrari will...
by - July 25, 2017
BMW will be releasing a limited edition 7 Series in the same way that the 3 Series and 5 Series models got their own anniversary editions from the previous years....
by - July 25, 2017
Here comes Blue Arrow, a Porsche 911 (991) Turbo S tuned by Edo Competition that is even quicker and faster than the 911 GT2 RS. Moreover, it is definitely the...
by - July 24, 2017
Earlier this year, Ford had already begun deliveries of the Ford GT. However, the company has been experiencing some delays at their facility in Canada. This means that the next...
by - July 24, 2017
BMW has given the 2018 1-Series a facelift, and they have just released a ton of new photos and a couple of videos to show us what it’s got. Nevertheless,...
by - July 24, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries