Toyota working on U.S. overhauls to identify problems before they escalate

Article by Christian A., on August 25, 2010

After a series of recalls that left Toyota Motor Corp.'s reputation tarnished, the carmaker is now focused on putting systems in place to catch problems before they escalate. Toyota aims to streamline its methods to collect field complaints from customers. Toyota will form more teams of engineers who can get to trouble spots fast and eliminate brewing quality glitches.

At a press conference to announce the recall of 437,000 hybrids, Executive Vice President Shinichi Sasaki said that the company wants to advance "information gathering" much further and for it to be done speedier as well.

He divulged that Toyota is already working with information technology companies to develop a better U.S. database to register and share customer complaint information.

It will also put up at least five more regional technical analysis centers where Toyota engineers can trouble-shoot local problems as they arise. Since last fall, Toyota has recalled 8.5 million vehicles to address complaints about unintended acceleration and braking glitches.

The recall of hybrid cars has a goal of addressing complaints that the brakes in the Prius momentarily slip. Toyota has received a huge amount of criticism for dragging its feet on some of the recalls.

The company retorts that it would have acted sooner but lacked early tip-offs from the field that there was trouble.

Sasaki explained that the vast size of the US market makes it increasingly more challenging to manage and share customer complaints than in Japan. Sasaki added that Toyota requires a more advanced network for U.S. dealers to report complaints back to the company.

Topics: toyota, recall, hybrid

If you liked the article, share on:

Comments

Recommended

Fifty years after its glorious victory at the 24 Hours of Le Mans, Ford launches the 2018 Ford GT ’67 Heritage Edition at the 2017 Monterey Car Week. The red...
by - August 18, 2017
Hyundai has recently unveiled an unnamed pre-production model of its new fuel cell SUV. We don’t know what to call this model just yet, but sources say that this model...
by - August 18, 2017
This weekend at the 2017 Pebble Beach Concours d’Elegance, the BMW Z4 Concept will make its first public appearance. The good news is that we will finally have a real...
by - August 18, 2017
While Honda’s new 2018 HR-V will be rolling out at the dealerships with just a few updates, the company is certainly not giving up its spot as the best-selling vehicle...
by - August 18, 2017
Like it or not, Chevrolet may soon be offering a cheaper Camaro in hopes of competing with Dodge Challenger and Ford Mustang GT. Apart from the less expensive trim, the...
by - August 17, 2017
Facebook

Youtube Channel

Tip Us
Do you have a tip for us?
Did you film an important event?
Contact us
Newsletter
Subscribe to our newsletter!
Subscribe
Galleries