Not a few Volvo vehicle owners leapt for joy after learning that the Swedish carmaker is offering an app-based on-demand service called Volvo On Call app. It comes with a variety of features that should make the lives of Volvo drivers a lot easier. Now, Volvo is launching an expanded version of the Volvo On Call app that includes a pilot program called Volvo Concierge Services.
Up until now, the Volvo On Call includes Roadside assistance, which allows the driver to talk with an operator, who could dispatch assistance to the car’s location, as indicated by its GPS coordinates. Volvo On Call also allows drivers – through their smartphones – to lock or unlock doors, remotely start or stop the engine, start car warnings or access the driving journal. The app also provides drivers with pertinent vehicle information. In case someone had forced his or her way into a Volvo car, an alert is sent through the app, and Volvo could use its GPS location to find it or, if necessary, immobilize the vehicle.
But with Volvo Concierge Services, vehicle owners could do more. In creating the expanded version of the Volvo On Call app, the carmaker has made changes based on its own research that shows that around 70 percent of owners would like an on-demand refueling service. Likewise, around 56 percent of Volvo owners indicated that they want their rides to be picked up for servicing, while around 49 percent would want to be able to have their Volvo vehicle moved to another location as they need it. The new Volvo On Call app would cater to all these services and for a few more features like cleaning (car wash) or servicing.
So, how does the Volvo Concierge Services in the new Volvo On Call work? Well, a Volvo car owner just needs to request a specific service – he or she might want the vehicle to be refueled – through the app. The app will then create a location-specific digital key that is transmitted to an authorized service provider. This digital key is what will provide the authorized service provider with access to the vehicle. Once the provider accomplishes the selected service, it would deliver the car to where it picked it up or to another place as specified by the vehicle owner. As soon as the car is returned to the owner, it will be locked and the digital key will expire.
The Volvo Concierge Services should be good news for those who need to spend more time on things that matter more. After all, driving a car to a refueling station or to a car wash service would take precious time. But with the Volvo Concierge Services now a part of Volvo On Call, owners could instead work, shop, or have fun.
For now, however, the Volvo On Call’s concierge service is only available to 300 owners of the new XC90 SUV and S90 sedan in San Francisco, California. Don’t fret though since this is just a pilot scheme designed to determine the viability the program and to improve it as needed. Following this pilot scheme, Volvo may be able to fully launch its new Volvo On Call service.